Hong Kong Customer Brunei Customer

Hong Kong Customer
Cheque Book Request
Stop Payment
Statement Request
Status Enquiry

Cheque Book Request
  1. Please contact any of our branches if you do not receive your cheque book within 10 days after making a cheque book request.


  2. What is a crossed cheque?
    A crossed cheque is a cheque which must be deposited into a bank account. The holder cannot cash it in the issuing bank.


  3. What is a bearer cheque?
    A bearer cheque is a cheque whose holder can cash it in the issuing bank. If there is two parallel line "//", the cheque becomes a crossed cheque.
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Stop Payment
  1. You can make a stop payment request for up to 20 cheques via Internet Banking.

  2. The service charge is counted by each request irrespective of the number of cheques.

  3. Service Hours:
    4. Monday to Friday Saturday Sunday and the public holidays
    08:00 - 20:00 08:00 - 16:00 --
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Statement Request
  1. The statement will be sent by ordinary mail.

  2. This statement will show all the transactions from the last statement date to the date of application.

  3. Please visit account opening branch for the previous statements.
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Status Enquiry
  1. You can check the status of up to 20 cheques via Internet Banking.
    2. Status Remarks
    Not existed The cheque number is incorrect or deleted.
    Unused The cheque has not yet presented.
    Used The cheque has been presented.
    Stop payment by customer The cheque has been stopped by customer.
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Brunei Customer
Stop Payment
Statement Request
Status Enquiry

Stop Payment
  1. You can make a stop payment request for up to 20 cheques via Internet Banking.

  2. The service charge is counted by each request irrespective of the number of cheques.

  3. Service Hours:
    4. Monday to Friday Saturday Sunday and the public holidays*(Subject to Hong Kong Holidays)
    08:00 - 20:00 08:00 - 16:00 --
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Statement Request
  1. The statement will be sent by air mail.

  2. This statement will show all the transactions from the last statement date to the date of application.

  3. Please visit account opening branch for the previous statements.
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Status Enquiry
  1. You can check the status of up to 20 cheques via Internet Banking.
    2. Status Remarks
    Not existed The cheque number is incorrect or deleted.
    Unused The cheque has not yet presented.
    Used The cheque has been presented.
    Stop payment by customer The cheque has been stopped by customer.
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