Amendment or cancellation of the joint account submitted applications is only available to the joint account holder who placed the instruction.

Delete Remittance Application

• You can delete T/T applications with the status "Processing". However, the service charges will not be refunded.
• After we accept your instruction to cancel an application, the status "To be cancelled" will be shown. The subjected amount will be refunded to your designated account.

"Currency" & "To Account"

• If the withdrawal currency and the remit currency are the same, the subjected amount, in the same currency, will be refunded into the "From Account" stated in your original application.
• If the withdrawal currency and the remit currency are not same, you can either choose to deposit the refund into the original "From Account" (involves currency exchange) or any sub-accounts with the same currency as remit currency (no currency exchange). Please note that if remit currency is SGD, the refunded currency must be HKD.
• The difference due to currency exchange involved in the refund process will be borne by the remitter.
• Service hours: Monday to Friday: 08:00 - 20:00. If you submit the cancellation instruction beyond our service hours, it will be processed on the next business day.
• Please note that the service charges will not be refunded.

Standing Instruction Record

• You may enquire, update or delete the standing instructions except those that are cancelled and completed.
• Amendment or cancellation of the joint account standing instructions is only available to the joint account holder who placed the instruction.
• [Latest Setting Date] refers to the date on which the instruction is made or last updated (whichever shall last occur).
• [Number of Remittance Succeeded] shows the number of successful remittance transactions (up to the day of enquiry).

• You may enquire remittance transactions submitted via Personal Internet Banking and Mobile Banking, including transactions under processing, scheduled or completed remittance.

Counter Remittance Transaction

• You may enquire all counter remittance transactions which have been sent out. The enquiry service is available during 08:00 - 23:45 on Mon to Fri, and 08:00 - 15:00 on Sat.

Bene. Name

• You may input the whole or part of the beneficiary's name (Chinese UTF-8 or English characters). You should at least input 1 Chinese (UTF-8) or English characters and at most 6 Chinese (UTF-8) or 35 English characters.

Please click the "Remittance Ref" for further transaction details, including "Remittance Ref", "To Account", "Remitter's Details"(including remitter's name and address), "Remitter's Amount", "Quotes", "Amount", "To Account" and "Message To Bene." etc.

Amendment or cancellation of the joint account submitted applications is only available to the joint account holder who placed the instruction.

Delete Remittance Application

• You can delete T/T applications with the status "Processing". However, the service charges will not be refunded.
• After we accept your instruction to cancel an application, the status "To be cancelled" will be shown. The subjected amount will be refunded to your designated account.

"Currency" & "To Account"

• If the withdrawal currency and the remit currency are the same, the subjected amount, in the same currency, will be refunded into the "From Account" stated in your original application.
• If the withdrawal currency and the remit currency are not same, you can either choose to deposit the refund into the original "From Account" (involves currency exchange) or any sub-accounts with the same currency as remit currency (no currency exchange). Please note that if remit currency is SGD, the refunded currency must be HKD.
• The difference due to currency exchange involved in the refund process will be borne by the remitter.
• Service hours: Monday to Friday: 08:00 - 20:00. If you submit the cancellation instruction beyond our service hours, it will be processed on the next business day.
• Please note that the service charges will not be refunded.

• You may enquire remittance transactions submitted via Internet Banking, including transactions under processing, scheduled or completed remittance.

All Completed Remittance Transaction

• You may enquire all completed remittance transactions submitted via Internet Banking, counters or other channels. The enquiry service is available during 08:00 - 23:45 on Mon to Fri, and 08:00 - 15:00 on Sat.

Bene. Name

• You may input the whole or part of the beneficiary's name (Chinese UTF-8 or English characters). You should at least input 1 Chinese (UTF-8) or English characters and at most 6 Chinese (UTF-8) or 35 English characters.
• To enquire [All Completed Remittance Transaction], Bene. Name must be provided.

Please click the "Remittance Ref" for further transaction details, including "Remittance Ref", "To Account", "Remitter's Details"(including remitter's name and address), "Remitter's Amount", "Quotes", "Amount", "To Account" and "Message To Bene." etc.