Forgot your Username Release Password

Forgot your Username

If you forget your username, please get ready for your HKID card and visit Mobile Banking "Login > Forgot your Username" to retrieve your Username in few steps. If you do not have a HKID card, please visit any of our branches to proceed.

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Release Password

If you input incorrect passwords for five consecutive times, your password will be suspended and you cannot login Internet Banking and Mobile Banking. You may release the suspended password by visiting any of our branches or via Phone Banking as follows. Dial in to Phone Banking Press 1 "Automated Account Services" Input Phone Banking Login Number and Password Press 5 "Cheque and Statement Services or Change the Setting on Internet Banking Service" Press 6 "Release of Suspended Internet Banking due to multiple Invalid Inputs of Password"

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