Service Hours
Spread Price Information
Trading
Auction Order Trading
Update/Delete Order
Account Details
Transaction Record
Corporate Action
Monthly Stocks Savings Plan
Stock Information

Service Hours
Monday - Friday Saturday Sunday and Public Holiday
Placement of Stock Trading Order#+ 24 hours 24 hours 24 hours
Update/Delete Stock Trading Order#+ 24 hours 24 hours 24 hours
Stock Balance Enquiry+
Transaction Records Enquiry+
Custody Statement Enquiry		 24 hours 24 hours 24 hours
Monthly Stocks Savings Plan 08:00 - 20:00 08:00 - 16:00 --
Stock Information
Quote Service Plan
Price Alert  		24 hours 24 hours 24 hours
Corporate Action      
- Rights Subscription+* 24 hours 24 hours 24 hours
- Open Offer / Share Offer / Preferential Subscription
- Dividend Option / Offer 		08:00 - 20:00 08:00 - 16:00 --
#   Services are not available from 16:10 to 17:40 from Mondays to Fridays due to information updating procedures.
Placement of Market Orders is accepted from 09:30 to 12:00 and from 13:00 to 16:00 on trading days.
Placement of At-auction Orders is accepted from 08:30 to 09:20 and 16:01 to 16:10 (or the random closing time, whichever is the earlier) on trading days while placement of At-auction Limit Orders is accepted from 08:30 to 09:15 and 16:01 to 16:10 (or the random closing time, whichever is the earlier) on trading days.
+ Services are not available from 02:30 to 05:30 from Tuesdays to Saturdays and from 02:30 to 08:00 on Sundays due to system upgrade.
* Corporate action instruction once only for the "Rights Subscription" can be submitted once only a day from 20:30 to 02:30 from Mondays to Fridays, from 16:30 to 02:30 on Saturdays and from 08:00 to 02:30 on Sundays. Your instruction submitted during any of the said periods will be processed on the next business day.
  1. At-auction Orders and At-auction Limit Orders placed before 09:00 will be processed upon commencement of the Pre-opening Session at 09:00. Enhanced Limit Orders placed before 09:30 will be processed upon commencement of the Continuous Trading Session at 09:30.
  2. Enhanced Limit Orders placed between 12:00 and 13:00 will be processed in the Afternoon Trading Session. The unit price must be set within 20 spreads of the closing price as at the Morning Trading Session.
  3. There is a price limitation in Closing Auction Session. Price limit to ±5% of the Reference price during order input period (16:01 - 16:06). Price limit to the lowest ask & highest bid during the No Cancellation Period (16:06 - 16:08) and Random Closing Period (16:08 - 16:10).
  4. Reference price based on the median of 5-snapshot nominal prices in the last minute of CTS.
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Spread Price Information
Please click here for spread price information.
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Trading
  1. Order Price
    • If customer's sell order price over 20 price spreads of market price or prevailing nominal price OR if customer's buy order price below 20 price spreads of market price or prevailing nominal price, the order will be rejected.
    • If no "odd lot price" is input, the odd lot order would be executed at the price in the odd lot market, which may deviate several spreads from the nominal price.
    • Input of order price is not required for Market Orders and At-auction Orders.

  2. Additional Charges
    • Additional charges include the brokerage fee, stamp duty, transaction levy, trading fee and transaction charge (applicable to Buy Order).

  3. Order Number
    • An order number will be assigned when the order is accepted. Customers can quote the order number to update or delete processing order submitted via Internet Banking, Mobile Banking (if applicable), Phone Banking (if applicable) or branch.

  4. Trade Confirmation
    • Trade confirmation for orders placed via Internet Banking or Mobile Banking (if applicable) will be sent to customers through email a and/or SMS (only applicable to customer who has registered email address and/or mobile phone number).
    • If customers do not receive trade confirmation through email or SMS, please view the "Transaction Record" under the "Securities" section of Internet Banking.

  5. Notes
    • Please ensure that there are sufficient funds in your securities settlement account before order placement. Otherwise, the order will be rejected.
    • Stock transactions will be settled on the 2nd trading day after the trade day (T+2 Settlement).
    • You can purchase securities via Internet Banking, Phone Banking or Mobile Banking Service (if applicable) with the proceeds to be received from unsettled "Sell Orders" of local securities.
    • Market Order amendment is not accepted.
    • There is a limitation on amendment and cancellation of At-auction Order and At-auction limit Order during closing auction session. Please refer to Auction Order Trading for details.
    • Closing auction session will be random closing within 2 minutes starting from 16:08. whichever is the earlier.
    • At present, Internet Banking, Phone Banking Automated Stock Trading Hotline and Mobile Banking Services (if applicable) do not offer trading service for stocks denominated in currencies other than HKD and RMB. For mortgaged stocks (if applicable), only sell orders are accepted.

  6. Good-till-date order feature, procedure, and important notice
    • The good-till-date order is not applicable for trading specified Singapore listed securities, odd lot stocks and monthly stocks savings plan for odd lot stocks.
    • When a good till date order has been placed and accepted successfully, our system will calculate the total estimated transaction amount or securities that is needed to be held up for that order until expiry after the good till date or cancelled by customers. Therefore, please ensure customers have maintained sufficient funds in the settlement account for the purchase transaction. Please note that the order will be cancelled if customers do not have sufficient funds in the securities settlement account during the good-till-date period.
    • It is not allowed to amend the date of the good-till-date order. In order to amend the date of the good-till-date order, customers should cancel the original order and input a new one.
    • The good-till-date order is valid for up to 5 trading days (included the order placement day), excludes public holidays. If typhoon signal no. 8 or above or the black rainstorm warning causes closure of market, the good till date order will not be carried forward to the next trading day and is being calculated. If the securities products have the last trading date (e.g. Rights Shares, CBBC, Warrants), the good till date cannot be a date after the last trading date of such products.
    • The good till date order will become invalid/ be cancelled under the following circumstances, including (but not limit to):
      • The order has been expired; or
      • If the order has been cancelled by customers, or the order has been fully executed or only partially executed within the good till date period, the order would become invalid and be cancelled after the market close that day; or
      • The trading of the securities has been suspended or being delisted by HKEx, (included mandatory call event for CBBC)
    • Only orders within 20 spreads of the current market bid/offer prices will be sent to Stock Exchange and queuing up. The Bank reserves the right to amend the operational arrangement without prior notice.
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Auction Order Trading
  1. You can trade At-auction Order and At-auction Limit Order via Internet Banking during the Pre-opening Session.


  2. Order Input Period (09:00 - 09:15)

  3. Pre-order Matching Period (09:15 - 09:20)

  4. Order Matching Period (09:20 - 09:28)

  5. Blocking Period (09:28 - 09:30)
    • The Continuous Trading Session will begin at 09:30.

  6. Order Input Period (16:01 – 16:06)

  7. No Cancellation Period (16:06 – 16:08)

  8. Random Closing Period (16:08 – 16:10, or the random closing time, whichever is the earlier)

  9. Important notice
    • If your Good till date order is still under order watching and has not been submitted to Stock Exchange at the end of the continuous trading session, the order will be resumed on next trade day. If you want to execute your order at the same day, please cancel the order and place it again. The Bank reserves the right to amend the operational arrangement without prior notice.
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Update/Delete Order
  1. Update
    • Through Internet Banking, you can update orders placed via Internet Banking, Mobile Banking (if applicable), Phone Banking (if applicable), General Investment Hotline or branch.
    • Please note that for orders that have not yet passed to the Exchange, the update order will be rejected and all outstanding quantity of the original order will be cancelled if there is insufficient available investment amount.
    • All update are not applicable in No Cancellation Period (16:06 – 16:08) and Random Closing Period (16:08 – 16:10), or the random closing time, whichever is the earlier.

  2. Update Quantity
    • If you intend to reduce the quantity, the new quantity must include the filled quantity.
    • If you intend to increase the quantity, you must first cancel the original order and place a new order afterwards.
    • All update are not applicable in No Cancellation Period (16:06 – 16:08) and Random Closing Period (16:08 – 16:10), or the random closing time, whichever is the earlier.

  3. Update Order Price
    • The new order price must be higher(or lower) than the original price for a buy(or sell) order.
    • The order price must be within 20 spreads from the current bid/ask price or Nominal price, whichever is applicable.
    • All update are not applicable in No Cancellation Period (16:06 – 16:08) and Random Closing Period (16:08 – 16:10), or the random closing time, whichever is the earlier.

  4. Delete Order
    • Through Internet Banking, you can delete incomplete or partial-done orders placed via Internet Banking, Mobile Banking (if applicable), Phone Banking (if applicable), General Investment Hotline or branch.
    • All delete are not applicable in No Cancellation Period (16:06 – 16:08) and Random Closing Period (16:08 – 16:10), or the random closing time, whichever is the earlier.
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Account Details
  1. Securities Custody
    • "Securities Custody" displays all stocks you can sell. It includes but not limits to mortgaged securities (if applicable), odd lot securities and securities under Monthly Savings Plan.

  2. Average Purchase Price
    • You can input the average purchase price of the stock(s). The system will calculate the profit / loss of related stock(s) based on the input data.

  3. Available Investment Amount
    • You may click the button "Available Investment Amount" to check the settlement account available balance.
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Transaction Record
  1. Transaction Record
    • Orders placed via Internet Banking, Mobile Banking (if applicable), Phone Banking (if applicable), General Investment Hotline or branch within last 10 trading days will be displayed.
    • You may click on the order number to enquire the details.

  2. Custody Statement
    • You can view your securities custody statement for the last 45 days (excluding today). Wealth Management, NCB Wealth Management, Enrich Banking and i-Free Banking customers can view the records for the last 90 days (excluding today).
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Corporate Action
  1. Service Entitlement
    • Submission of corporate action instructions via internet banking is applicable to personal internet banking and CBS online customers. You must have a securities account (not including mortgaged securities account) and register your securities account / securities margin account with internet banking.

  2. Detailed Information
    • The following types of corporate action instructions are allowed to be submitted via internet banking: Rights Subscription, Open Offer, Share Offer, Preferential Subscription, Dividend Option and Offer (subject to the terms and conditions of the corporate actions).
    • You can access the "Corporate Action" page through the "Securities" or "Securities Margin" tab via internet banking. On the "Corporate Action" page, you can select the relevant securities account to show the corresponding corporate actions. For example, if you have both the securities and the securities margin accounts, in which there are securities with corporate actions pending for instructions, you are requested to select the relevant account for corresponding information and submit your instruction respectively.
    • Please refer to the Bank's charge table for details of the securities services charges.
    • There is no extra charge incurred for submission of corporate action instructions via internet banking. You can submit, amend or delete any instruction on the "Corporate Action" page via internet banking.
    • The "Corporate Action" page will only display those corporate actions which require your action.
    • Corporate actions are categorised as "Application via electronic channels" and "Application via non-electronic channels".

    • Corporate Action - "Application via electronic channels"
    • For Corporate Action - "Application via electronic channels", you can submit your instruction via internet banking, Automated Stock Trading Hotline (Only applicable to personal customers), branches or "Manned Investment Trading Hotline". Whatever application, amendment or deletion made via the above-mentioned channels will be shown on internet banking. You can also visit any of our branches or call "Manned Investment Trading Hotline" to enquire for your submitted instruction. If you submit more than one instruction on the same corporate action, the Bank will process only your latest instruction.

    • Corporate Action - "Application via non-electronic channels"
    • For Corporate Action - "Application via non-electronic channels", only the basic information of the Corporate Action will be shown on internet banking. You can submit your instructions via any branch or the "Manned Investment Trading Hotline". Whatever application, amendment or deletion made will not be shown on internet banking. However, you can visit any of our branches or call the "Manned Investment Trading Hotline" to enquire for your submitted instruction.

    • For online submission of corporate actions instruction involving securities subscription, the application amount and the relevant bank handling charge will be debited immediately from your securities account upon submission of the application.
    • For corporate actions applications made through securities margin account involving securities subscription, the available investment amount in the account will be immediately held and debited from your securities margin account on the Bank's designated date (Cash balance of your securities margin account will be debited first. In case of insufficient available cash balance in your account, the stock loanable amount will be deducted from your securities margin account accordingly.) Please note that the margin ratio of your securities margin account may exceed 100% upon successful debit of the subscription amount. However, submitted corporate action application will continue to proceed. You have the obligation to monitor the margin ratio of your securities margin account and deposit additional cash to protect your interest (if necessary).
    • After the submission of a corporate action instruction, the Bank will hold the relevant shares and fund (for corporate action involving subscription amount). A reference number of such instruction will be shown thereafter. You can Print or Save the information shown on the confirmation page.
    • If you have set up a standing instruction for dividend option, the amendment or deletion instruction occasionally made will only apply to the respective corporate action. The pre-set standing instruction will remain unaffected.
    • If you buy or sell any rights in the market, changes to your entitled rights will be shown immediately on the "Corporate Action" page of internet banking (for Corporate Action - "Application via electronic channels" only). You can submit instructions related to the rights issue through internet banking or other channels before the expiration date.
    • The rights will become invalid if it is not exercised before the expiration date. If the rights is tradable, you can buy or sell the relevant rights in the market. Please take note of the last trading day of the rights on the Hong Kong Stock Exchange.
    • In addition to the corporate action information available on the internet banking, you can also obtain more information from the information notice sent by the Bank or the company's relevant documents uploaded in the "Listed Company Information" section of the HKEx website. However, the Bank is not liable for any information available on the HKEx website)
    • If you have any enquiries about online submission of corporate action instruction, please call the Bank's "Corporate Action Hotline".
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Monthly Stocks Savings Plan ("the Plan")
  1. Service Customers
    • The Plan of which the contribution is made by debit to the securities settlement account is applicable to both individual and corporate customers while the Plan of which the contribution is made by a credit card is applicable to individual customers only.

  2. Setting up of a new Plan
    • Up to 20 stocks are available for investment under each Plan.
    • An instruction to set up a new Plan is not accepted within the three business days prior to the Execution Day and four trading days following the Contribution Day.
    Contribution Amount:
    • The minimum monthly contribution is HKD / CNY 1,000.00 which will be used for stock purchase after deduction of the transaction fee (please refer to the following charge table for details). For a Plan with a monthly investment amount of HKD / CNY 1,000.00 or HKD 500.00 and CNY 500.00, a maximum of two stocks can be selected for investment. Any additional part over the minimum monthly contribution amount has to be made in the integral multiples of HKD / CNY 500.00.
    • There is no upper limit for the contribution of a Plan made by debit to the securities settlement account, while the upper limit for the monthly contribution of the Plan made by a credit card is equivalent to the credit limit of the card.
    • If both HKD and RMB stocks are invested under a Plan, the RMB contribution amount must not exceed 200 times of the HKD contribution amount.
    Payment of Contribution:
    • The monthly contribution amount of a Plan made by debit to securities settlement account is paid by deducting the amount directly from the account.
    • The monthly contribution amount of a Plan made by a credit card will be paid by the BOC Credit Card selected by customers. The debit date of the credit card is two business days of the Bank prior to the Contribution Day or on the specified date.

  3. Contribution Day
    • The Contribution Day is the 10th calendar day of each month. If it is not a trading day of the Stock Exchange of Hong Kong, the Contribution Day will be the next trading day. Please make sure that there are sufficient funds in the debit account for the monthly contributions.

  4. Execution Day
    • The Execution Day is the next trading day after the Contribution Day.
    • The Bank will process the purchase instruction for execution in 15 minutes after the commencement of the Continuous Trading Session of the Stock Exchange of Hong Kong.

  5. Selling of Stocks
    • Selling of the odd lots under the Plan can be made at board lot prices on any trading day. Sell instructions can be placed via Internet Banking, Mobile Banking, Manned Investment Trading Hotline or any of our branches.

  6. Securities Daily Statement and Monthly Statement
    • A Securities Daily Statement will be sent to customers by post on the next day after the Execution Day. A Securities Monthly Statement which shows the quantity and reference market value of the holdings will be sent to customers by post at the end of each month.

  7. Amendment to the Plan
    • Amendment to the Monthly Contribution Amount and the Start Month (Year/Month) can be made through Internet Banking 3 business days prior to the next Execution Day.

  8. Change of the Debit Account
    • If customers wish to change the payment method in respect of the contribution for a Plan from the securities settlement account to credit card, please terminate the related Plan and then set up a new Plan under credit card payment.
    • For a Plan of which the contribution is made by a credit card, if customers wish to make the contribution by another credit card, please click the "Amend Credit Card No." button to change. Please be reminded that the contribution for a stock must be made by the credit card of the same currency.

  9. Termination of Plan
    • Termination of the Plan can be made through Internet Banking 3 business days prior to the next Execution Day.
    • If customers have not made contributions for 3 consecutive months, the Bank will terminate the Plan without prior notice.

  10. Charges
    Items Charges
    Purchase of Stocks Under each Plan, a transaction fee for the purchase of stocks will be charged at a flat rate of 0.25% on the total monthly contribution amount, subject to a minimum charge of HKD / CNY 50.00 (inclusive of the brokerage fee, stamp duty, as well as the transaction levy and trading fee charged by the Securities and Futures Commission and the Stock Exchange of Hong Kong respectively). If only either of HKD or only RMB stock(s) is/are invested under a Plan, such fee will be calculated and collected in HKD and RMB respectively. If both HKD and RMB stocks are invested under a Plan, the fee will be calculated in HKD and deducted from the HKD contribution amount while the RMB contribution amount will be fully used to purchase RMB stock(s).
    Adjustment of Contribution Amount Free of charge
    Adjustment of Stocks Portfolio Free of charge
    Termination of Plan Free of charge
    Selling of Stocks Brokerage and other related charges at the same rate of general stocks selling transactions
    Nominee Service for Execution of Shareholder's Rights (e.g. Collection of Dividend) Free of charge


  11. Examples of Calculation and Collection of Charges
    • Example 1 (Investment in HKD stocks only):
      Stocks and Contribution Amount 2 HKD stocks with contribution of HKD1,000.00 each
      Calculation of the Transaction Fee (HKD1,000.00 + HKD1,000.00) x 0.25% = HKD5.00
      Transaction Fee HKD50.00 (minimum charge)

    • Example 2 (Investment in RMB stocks only):
      Stocks and Contribution Amount 2 RMB stocks with contribution of CNY1,000.00 each
      Calculation of the Transaction Fee (CNY1,000.00 + CNY1,000.00) x 0.25% = CNY5.00
      Transaction Fee CNY50.00 (minimum charge)

    • Example 3 (Investment in both HKD and RMB stocks):
      Stocks and Contribution Amount 2 HKD stocks and 1 RMB stock with contribution of HKD10,000.00, HKD30,000.00 and CNY10,000.00 respectively
      Calculation of the Transaction Fee (HKD10,000.00 + HKD30,000.00 + CNY10,000.00 in HKD equivalent) x 0.25% = HKD132.00 (assuming that the exchange rate is CNY1.00 to HKD1.28)
      Transaction Fee HKD132.00*
      (*the fee will be deducted from the HKD contribution amount while the RMB contribution amount will be fully used to purchase RMB stock(s))

  12. Calculation of Conversion Rate
    Consecutive Contribution Month(s) 1 to 12 months 13 to 24 months More than 24 months
    Conversion Rate#(HKD/CNY Contribution Amount: Credit Card Gift Points) 5:1 3:1 1:1
    Maximum Gift Points A maximum of 10,000 Gift Points can be earned for contributions made by a credit card to the Monthly Stocks Savings Plan
    #The conversion ratio applies to all contributions under the Monthly Stocks Savings Plan regardless of the contribution currency. Assuming that the conversion rate is 1:1, one Credit Card Gift Point will be earned for the contribution of HKD1.00 or CNY1.00.
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Stock Information
  1. Please select the Payment Account before stock quote and other related enquiry.

  2. You can enquire stock quote, chart, indices, market news and commentaries, etc. in Stock Information website. You can also set your own portfolio and access the analytical tools. Please refer to the "Help" in the Stock Information website for operation details.


  3. Notes
    • If you are using Microsoft Internet Explorer 6.0 or above, please ensure that " Internet Options" > "Privacy" Setting is set at middle or low before accessing "Stock Information". Please do not select "Override automatic cookie handling" under "Advance".
    • If you are using Window XP Service Pack 2 and the screen shows "A pop-up was blocked. To see this pop-up or additional options, click here...", please click on the words and select "Always Allow Pop-ups from This Site...".
    • If your computer network is under firewalls or proxy servers, please ensure that the website is not blocked by the firewalls or proxy servers.

  4. Streaming Quote Service (Only applicable to personal customers)
    • You can enjoy auto-updated stock quote services by subscribing to our Streaming service.
    • You can set your target price on the 'Alert' page. When the price hits the target, a pop-up box will be displayed. You will also hear a 'Ding' sound if your computer has a sound card. The price alert service on Streaming platform is free of charge.
    • For the recommended system requirements, please click here.
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