Forgot your Internet Banking No. / User Name
Release Password

Forgot your Internet Banking No. / User Name
If you forget your Internet Banking Number or login name, please get ready for your HKID card and visit Mobile Banking "Login > Forgot your Internet Banking No. / User Name" to retrieve your Internet Banking No. or User Name in few steps.
If you do not have a HKID card, please visit any of our branches to proceed.
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Release Password
If you input incorrect passwords for five consecutive times, your password will be suspended and you cannot login Internet Banking and Mobile Banking. You may release the suspended password by visiting any of our branches or via Phone Banking as follows.
  • Dial in to Phone Banking and choose the language
  • Press 1 "Automated Account Services"
  • Input Phone Banking Login Number and Password
  • Press 5 "Cheque and Statement Services or Change the Setting on Internet Banking Service"
  • Press 6 "Release of Suspended Internet Banking due to multiple Invalid Inputs of Password"
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