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For those who have already registered / applied for Internet Banking Service
If you forgot your Internet Banking No. / User Name , Reset Internet Banking password.
Important NotesThe terms & conditions of the services delivered through this channel will be provided in electronic format. Please contact Online Chat for enquiry.
Customers are reminded to stay vigilant to anything abnormal when logging into the Internet Banking service (e.g. unusual pop-up screens, unusually slow browser response, multiple requests for password input etc.). In case of doubt, please do not follow the instructions of the suspicious web page or input any data, and call our customer service hotline (852) 3988 2388. Please refer to Security Information for details
If you would like to know more about the operation of Internet Banking, please access to the operational guidelines.
If you have logged in/made the transaction, please reply with “1” after verifying that the SMS content is correct. If you have not logged in / made the transaction, or the SMS content is incorrect, please reply with “9”. The Bank will follow up per your response, including immediate suspension of your internet banking transfer function after receiving the reply of “9”.
Please note that:
1. Do not provide any account information or any personal information when replying that SMS. You may be charged for sending SMS by your telecom service provider.
2. If you have incorrectly replied that SMS, please contact the Bank immediately.
3. If you receive that SMS overseas, please contact the Bank immediately and do not reply that SMS.
Fraudsters recently deceive customers into installing mobile applications with malicious software (i.e. malware) on their mobile devices, under pretext such as pretending legitimate mobile applications, offering games vouchers, discount vouchers, etc. Once installed, the malware grant fraudsters unauthorized access to the customers’ devices to steal sensitive personal information such as bank account details, Internet Banking usernames, login passwords, one-time passwords, etc. for performing unauthorized e-banking transactions.
The Bank reminds customers to be vigilant against possible scams:
• Only download and install mobile applications provided by trusted and verified developers from official application stores;
• Use the latest versions of operating system, mobile applications and browser;
• Do not jailbreak or root your mobile devices;
• Do not click on links from suspicious SMS messages, email, attachments, websites, social media pages/posts or unknown sources. In case of doubt, please stop the operation and do not input any data. Please close the window, delete the mobile applications;
• Evaluate permissions requested from mobile applications carefully before installation, if suspicious permission rights are required, do not install the mobile application;
• Maintain proper configuration of mobile devices and do not allow installation of mobile applications from unknown sources.
BOCHK will update the fraud alerts on the Bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about our electronic banking services, please visit www.bochk.com/en/security.html.
Please refer to the following website for Police anti-deception information:
https://cyberdefender.hk/en-us/phishing_attack/
https://www.adcc.gov.hk/en-hk/alerts-detail/alerts-1660813352262520834.html
https://www.adcc.gov.hk/en-hk/alerts-detail/alerts-1668222396476510209.html
https://www.adcc.gov.hk/en-hk/alerts-detail/alerts-1660842313340243969.html
https://www.adcc.gov.hk/en-hk/alerts-detail/alerts-1668217234806624258.html
Pursuant to the enhancement relating to Faster Payment System, the Bank’s “Conditions for Services” and “Terms and Conditions for Small Value Transfer Service” relating to the services will be amended and take effect on 26 November 2023 (“Effective Date”). Details of the amendments are provided for your ease of reference.
By having any account with us, by using any of our service or functionalities we provide or by providing any information or documents to us in any form and through any channel on or after the Effective Date, you acknowledge and agree that the amendments to the CFS shall be binding on you. By using the Small Value Transfer Service on or after the Effective Date, you acknowledge and agree that the amendments to the Terms and Conditions for Small Value Transfer Service shall be binding on you. If you do not accept the amendments, we may not be able to continue to provide services to you. Should you have any enquiry / response regarding the amendments, please call our customer services hotline at (852) 3988 2388.
The amended version of the CFS and “Terms and Conditions for Small Value Transfer Service” will be available at our official website (www.bochk.com) and displayed in our branches from the Effective Date. Should there be any discrepancy between the English and Chinese versions of this notice, the English version shall prevail.
Bank of China (Hong Kong) Limited
Note: Customers can also download this customer notice from “What’s New” in BOCHK website (https://www.bochk.com/en/aboutus/notice.html) on or before 26 January 2024 and customers may not be able to access or download such customer notice afterwards.
Amendment Details
“Conditions for Services” Part 2: Banking services
Section |
Amendments |
13. Faster Payment System |
Introduce new Condition 13.5(h)(i) as follows : In giving instructions to make payments or effect transactions, you agree to take reasonably practicable steps to safeguard your own interest, money and assets from fraud or other illegal activities. You are responsible to check whether the payment recipient and the transaction are real and trustworthy in each case and exercise sound judgement. To help you stay vigilant against frauds, scams and deceptions, we will send risk alerts based on the risk warnings, messages and indicators received by us from the Faster Payment System or Hong Kong Police Force from time to time. |
Renumber the previous Condition 13.5(h) to 13.5(h)(ii) |
|
Amend Condition 13.6(b)(ii)(2) as follows: “any delay, unavailability, disruption, failure, error of or caused by HKICL FPS or any functionality of the Faster Payment System, or arising from any circumstances beyond our reasonable control, including any delay or error relating to the risk warnings, messages and indicators about suspected frauds, scams or deceptions received by us from the Faster Payment System or Hong Kong Police Force; and” |
“Terms and Conditions for Small Value Transfer Service”
Section |
Amendments |
|
Amend the introductory paragraph of “Terms and Conditions for Small Value Transfer Service” as follows: The Small Value Transfer Service (“this service”) via mobile banking provides a simple and quick fund transfer service to customers (“customers” or “you”) in order to fulfill customer needs relating to payment and fund transfer services in terms of both intrabank transfers, interbank transfers and transfers amongst other local or foreign financial institutions, retail payment system operators, licensed stored value facilities or any other person accepted by Hong Kong Interbank Clearing Limited (“HKICL”) as a participant of or through HKICL Faster Payment System (“FPS”) from time to time. Non-intrabank local transfers adopt the use of FPS when conducting fund transfers. Depending on the type of services you use, conducting fund transfer may also include the use of QR Code Services (see further below). This service will be subject to such enhancements of the FPS provided and operated by HKICL from time to time. Please read the terms and conditions relating to FPS which are available every time you conduct non-intrabank fund transfer and the following terms and conditions carefully and in detail before using this service. Your continuous use of this service constitutes your agreement and acceptance of the related terms and conditions which will be binding on you. |
1. Introduction
|
Amend Condition 1.1 as follows: This service is an “account to account” payment service. Customers can transfer funds to both payees who also maintain accounts with Bank of China (Hong Kong) Limited (“the Bank”) and to payees who maintain accounts with other local banks and accounts with other local financial institutions, retail payment system operators, licensed stored value facilities or any person accepted by HKICL as a participant of or through HKICL FPS from time to time via the payee’s mobile number, email address, FPS Identifier (as defined in the Bank’s Conditions for Services) or account number. Customer can also conduct small value transfer to payees who maintain accounts with other local banks and accounts with other local or foreign financial institutions, retail payment system operators, licensed stored value facilities or any person accepted by HKICL as a participant of or through HKICL FPS from time to time via QR Code Services which allow you to scan a QR code provided by us or by another person to automatically capture the payment or funds transfer data without the need for manually entering the data. For the terms and conditions relating to the use of QR Code Services, please refer to the terms and conditions of FPS which are available every time you conduct fund transfer. |
2. Set Up
|
Amend Condition 2.1 as follows: To use this service, the customer shall set the daily transaction limit (“Small Value Transfer Daily Transfer Limit”) through Mobile Banking or Internet Banking. Customers may also choose to enable payments to foreign payees via QR Code Services through Mobile Banking or Internet Banking. |
3. Fund transfer
|
Amend Condition 3.1 as follows: By using this service to make local bank-to-bank transfer, customers can transfer money from his/her bank account with the Bank to any HKD savings account, HKD current account or Smart Account (which is a sub-account service under which you may open a sub-account under your existing HKD savings or HKD current account) with the Bank by inputting the mobile number, email address, FPS Identifier or account number of the payee; and any HKD savings or current account with other local banks and/or other local institutions by inputting the mobile number, email address, FPS Identifier or account number of the payee. The customer is solely responsible for the completeness and accuracy of the information of the payee(s) provided thereby. The customer’s instruction to transfer money would only be executed when there is sufficient fund in his/her bank account and such bank account is not under irregular status, including but not limited to suspension. |
Amend Condition 3.4 as follows: The amount of fund transfer via this service is subject to the minimum / maximum of Small Value Transfer Daily Transfer Limit specified by the Bank from time to time. The fund transfer instruction via this service will not be executed if the amount does not reach the minimum limit, if any, or exceeds the maximum limit. You may alter the maximum of daily transaction limit through Mobile Banking, Internet Banking or other channels as specified by us from time to time. By setting a certain daily transaction limit, you set a cap on the amount of funds that can be transferred out from your bank account. Any amount refunded to your account will not be included in calculating the daily transaction limit. |
|
Amend Condition 3.5 as follows: Payments to local payees via QR Code Services are subject to the Small Value Transfer Daily Transfer Limit and/or Non-Registered Payees Daily Total Transfer Limit. In the event the Small Value Transfer Daily Transfer Limit is exhausted or the transfer amount exceeds the Small Value Transfer Daily Transfer Limit, Non-Registered Payees Daily Total Transfer Limit will apply. |
|
Introduce new Condition 3.6 as follows: Payments to foreign payees via QR Code Services utilize the same Small Value Transfer Daily Transfer Limit. In the event the Small Value Transfer Daily Transfer Limit is exhausted or the transfer amount exceeds the Small Value Transfer Daily Transfer Limit, payments to foreign payees via QR Code Services will not be executed. |
|
Renumber the previous Condition 3.6 to 3.7 |
|
5. Changes and Termination of Services |
[Changes are only applicable to the Chinese version, please refer to the Chinese version of this notice for more details.] |
10. Other Provisions |
Thank you for using the services of Bank of China (Hong Kong) Limited and/or BOC Credit Card (International) Limited (each a “Company”).
Please be informed that the Company’s Data Policy Notice (“DPN”) has been amended and will be effective from 01 November 2023 (“the Effective Date”). Part A below sets out a summary of the key amendments to the DPN. In Part B, details of the amendments to different sections are provided for your ease of reference.
Part A: Summary of Key Amendments
Summary of amendments |
Part B Section No. |
To supplement that nothing in the DPN shall limit the rights of the data subjects under applicable laws. |
1 |
To supplement that, to the extent required by applicable laws, the Company shall obtain separate consent from the data subject in relation to the provision, disclosure or transfer of the data subject’s personal data. |
2 & 4 |
To supplement a category of persons to whom the Company may provide and disclose the data subject’s personal data for stipulated purpose(s). |
3 |
To supplement the obligations of the Company and data recipients in relation to the Company’s sharing of personal data of the data subject to third parties, to the extent required by applicable laws. |
5 |
To supplement the Company’s processing of sensitive personal data to the extent required by applicable laws. |
6 |
To supplement the rights of the data subjects under applicable laws. |
7 & 8 |
To supplement the Company’s handling of a data access request under applicable laws. |
9 |
Part B: Details of Key Amendments
Section |
Amendments |
1 |
The last sentence in Paragraph 3 shall be amended as follows: Nothing in this Notice shall limit the rights of the data subjects under the Personal Data (Privacy) Ordinance (Cap. 486, Laws of Hong Kong) (the "Ordinance") and/or other applicable laws, including the laws within or outside the Hong Kong Special Administrative Region. |
2 |
The first sentence of Paragraph 8 shall be amended as follows: Data held by the Company relating to data subjects will be kept confidential but, subject to the data subject’s separate consent (insofar as required by applicable laws), the Company may provide and disclose (as defined in the Ordinance and/or applicable laws) such data to the following parties for the purposes set out in the previous paragraph: |
3 |
Paragraph 8(k) shall be added as follows: any person whom the data subject holds a joint account with, people who can give instructions for the data subject or anyone who is giving (or may give) security for loans of the data subject. |
4 |
Paragraph 8 shall be supplemented with the following sentence at the end of the paragraph: Insofar as required by applicable laws, the Company will obtain the data subject’s separate consent in relation to such international transfers. |
5 |
Paragraph 9 shall be added as follows: To the extent required by applicable laws, the Company will, prior to sharing the data subject’s personal data with third parties, notify the data subject of the name and contact details of the recipients, the purposes and means of processing and provision of the data subject’s personal data, and the types of personal data to be provided and shared, and obtain the data subject’s separate consent to the sharing of the data subject’s personal data. The foregoing data recipients will use the personal data to the extent necessary for the specific purposes set out in this Notice and store the personal data for the minimum length of time required to fulfil the purposes, or insofar as required by applicable laws, in accordance therewith. |
6 |
Paragraph 11 shall be added as follows: Some of the data collected by the Company may constitute sensitive personal data under applicable laws. In this case, the Company will only process sensitive personal data if strict protection measures are put in place and there is sufficient necessity to justify the processing. Insofar as required by applicable laws, such sensitive personal data will be processed with the data subject’s separate consent. |
7 |
The first sentence of Paragraph 14 shall be amended as follows: Under and in accordance with the terms of the Ordinance and/or applicable laws, and the Code of Practice on Consumer Credit Data, any data subject has the right: |
8 |
Paragraph 14(f) shall be added as follows: in accordance with applicable laws, (i) to request the Company to delete his/her personal data; (ii) to object to certain uses of his/her personal data; (iii) to request an explanation of the rules governing the processing of his/her personal data; (iv) to ask that the Company transfer personal data that he/she has provided to the Company to a third party of his/her choice under circumstances as provided under applicable laws; (v) to withdraw any consent for the collection, processing or transfer of his/her personal data (the data subject should note that withdrawal of their consent may result in the Company being unable to open or continue accounts or establish or continue banking facilities or provide financial, insurance, credit card, securities, commodities, investment, banking and related services and products and facilities); and (vi) to have decisions arising from automated decision making (“ADM”) processes explained and to refuse to such decisions being made solely by ADM. |
9 |
Paragraph 17 shall be amended as follows: In accordance with the terms of the Ordinance and/or applicable laws, the Company may charge a reasonable fee for the processing of any data access request. |
Should there be any discrepancy between the English and Chinese versions of this notice, the English version shall prevail.
Please note that your continuous use of the Company’s services on or after the Effective Date constitutes your agreement and acceptance of the amendments on the DPN which shall be binding on you. The Company may not be able to continue to provide relevant applicable services to you if you do not accept the amendments on the DPN. The amended version of the DPN is now available on https://www.bochk.com/dam/document/retail/b/e20.pdf and will be available on (BOCHK Website / mobile banking app) on or after the Effective Date.
For enquiries/responses about the amendments to the Data Policy Notice, please call our Customer Service Hotline :
Bank of China (Hong Kong) Limited: (852) 3669 3938
BOC Credit Card (International) Limited: (852) 2108 3288
Bank of China (Hong Kong) Limited and BOC Credit Card (International) Limited
Through telemarketing or social media platforms, criminal syndicates would offer the benefit of making quick money and lure customers into selling or lending their bank accounts, or use customers’ personal credentials to open bank accounts. The syndicate will then use these ‘stooge accounts’ to collect and launder fraudulent payments or other crime proceeds.
BOCHK urges customers not to sell or lend their accounts to others as these may be abused for unlawful purposes and customers may expose themselves to the risk of committing money laundering offences of which the maximum penalty is imprisonment for 14 years and a fine of HK$5 million.
Please refer to relevant webpage of the Hong Kong Monetary Authority for more details:
https://www.hkma.gov.hk/eng/smart-consumers/dont-lend-sell-your-account/
綁定服務指南內的其餘現有條款維持不變，經此官方賬號提供的服務不受影響。
自2023年8月20日起，客戶可以通過以下鏈接取得修訂後之「中銀香港微信官號之『綁定服務指南』」：https://www.bochk.com/s/TnC/bochkwechatbind.tc。
如有查詢，請聯絡本行職員或致電個人客戶服務熱線(852)3988 2388。
備註：
1. 客戶如於生效日期或以後繼續使用上述服務，則將被視為同意有關修訂。如客戶不接納有關修訂，本行可能無法繼續為客戶提供有關服務。
2. 客戶亦可於2023年9月20日或以前在中銀香港網頁「最新消息」下載有關客戶通知，此日後客戶未必能夠查閱或下載有關客戶通知。
Dear Valued Customer,
Thank you for choosing Bank of China (Hong Kong) Limited (the “Bank”) “Wealth Portfolio Financing” Overdraft Facility / General Banking Facilities (secured by shares) Service.
Please be informed that the periodical examination on the Eligible List of Loanable Shares (the “List”) is completed and the List will be effective from and including 28 August 2023 (the “Effective Date”). Adjustment are as follows:
Changes |
Share Code / |
Loan Ratios |
|
Before the Effective Date |
From and including the Effective Date |
||
Newly Add |
995/ANHUI EXPRESSWAY CO.LTD-H |
0% |
50% |
Newly Add |
1468/KINGKEY FINANCIAL INTERNATIONAL(HOLDINGS)LTD |
0% |
50% |
Newly Add |
1618/METALLURGICAL CORPORATION OF CHINA LTD-H |
0% |
50% |
Newly Add |
2015/LI AUTO INC-W |
0% |
45% |
Newly Add |
2367/GIANT BIOGENE HOLDING CO., LTD |
0% |
45% |
Newly Add |
3613/BEIJING TONG REN TANG CHINESE MEDICINE CO.LTD |
0% |
50% |
Newly Add |
6100/TONGDAO LIEPIN GROUP |
0% |
50% |
Newly Add |
6869/YANGTZE OPTICAL FIBRE AND CABLE JOINT STOCK LTD.CO-H |
0% |
50% |
Remove |
10/HANG LUNG GROUP |
30% |
0% |
Remove |
336/HUABAO INTL |
30% |
0% |
Remove |
551/YUE YUEN IND |
30% |
0% |
Remove |
636/KERRY LOGISTICS |
40% |
0% |
Remove |
754/HOPSON DEV |
30% |
0% |
Remove |
855/CHINA WATER AFFA |
50% |
0% |
Remove |
1052/YUEXIU TRANSPORT |
40% |
0% |
Remove |
1083/TOWNGAS SMART EN |
40% |
0% |
Remove |
1108/LUOYANG GLASS-H |
30% |
0% |
Remove |
1252/CHINA TIANRUI GR |
30% |
0% |
Remove |
1478/Q TECHNOLOGY GRO |
30% |
0% |
Remove |
1672/ASCLETIS PHARMA |
40% |
0% |
Remove |
2009/BBMG CORP-H |
40% |
0% |
Remove |
2500/VENUS MEDTECH -H |
40% |
0% |
Remove |
3669/CHINA YONGDA AUT |
40% |
0% |
Remove |
3799/DALI FOODS GROUP |
40% |
0% |
Remove |
6826/SHANGHAI HAOHA-H |
30% |
0% |
Remove |
6993/BLUE MOON GROUP |
40% |
0% |
Adjust |
4/WHARF HLDG |
45% |
50% |
Adjust |
13/HUTCHMED CHINA L |
45% |
40% |
Adjust |
83/SINO LAND |
50% |
55% |
Adjust |
148/KINGBOARD HOLDIN |
50% |
40% |
Adjust |
177/JIANGSU EXPRES-H |
40% |
50% |
Adjust |
178/SA SA INTL HLDGS |
30% |
40% |
Adjust |
189/DONGYUE GROUP |
50% |
40% |
Adjust |
220/UNI-PRESIDENT CH |
40% |
50% |
Adjust |
270/GUANGDONG INVEST |
45% |
55% |
Adjust |
285/BYD ELECTRONIC |
45% |
55% |
Adjust |
293/CATHAY PAC AIR |
55% |
50% |
Adjust |
323/MAANSHAN IRON-H |
30% |
40% |
Adjust |
347/ANGANG STEEL-H |
30% |
50% |
Adjust |
354/CHINASOFT INTL |
45% |
50% |
Adjust |
384/CHINA GAS HOLDIN |
45% |
55% |
Adjust |
392/BJ ENT HLDGS |
50% |
55% |
Adjust |
425/MINTH GROUP LTD |
50% |
55% |
Adjust |
489/DONGFENG MOTOR-H |
50% |
55% |
Adjust |
522/ASMPT LTD |
55% |
45% |
Adjust |
546/FUFENG GROUP LTD |
30% |
40% |
Adjust |
570/TRAD CHI MED |
40% |
50% |
Adjust |
586/CONCH VENTURE |
45% |
50% |
Adjust |
631/SANY HEAVY EQUIP |
40% |
55% |
Adjust |
639/SHOUGANG FUSHAN |
40% |
50% |
Adjust |
694/BEIJING CAP AI-H |
45% |
50% |
Adjust |
696/TRAVELSKY TECH-H |
45% |
50% |
Adjust |
751/SKYWORTH GROUP L |
40% |
50% |
Adjust |
753/AIR CHINA LTD-H |
45% |
55% |
Adjust |
780/TONGCHENG TRAVEL |
45% |
55% |
Adjust |
836/CHINA RES POWER |
45% |
60% |
Adjust |
867/CHINA MEDICAL SY |
40% |
50% |
Adjust |
902/HUANENG POWER-H |
45% |
55% |
Adjust |
916/CHINA LONGYUAN-H |
45% |
55% |
Adjust |
956/CHINA SUNTIEN-H |
55% |
40% |
Adjust |
966/CHINA TAIPING IN |
55% |
50% |
Adjust |
981/SMIC |
50% |
60% |
Adjust |
991/DATANG INTL PO-H |
45% |
50% |
Adjust |
1071/HUADIAN POWER-H |
45% |
55% |
Adjust |
1072/DONGFANG ELECT-H |
45% |
50% |
Adjust |
1157/ZOOMLION HEAVY-H |
40% |
50% |
Adjust |
1171/YANKUANG ENRGY-H |
45% |
55% |
Adjust |
1179/H WORLD GP LTD |
45% |
55% |
Adjust |
1193/CHINA RES GAS |
45% |
55% |
Adjust |
1196/REALORD GROUP HO |
40% |
30% |
Adjust |
1208/MMG |
45% |
40% |
Adjust |
1258/CHINA NONFERROUS |
40% |
50% |
Adjust |
1268/CHINA MEIDONG AU |
45% |
40% |
Adjust |
1308/SITC |
45% |
55% |
Adjust |
1310/HKBN LTD |
40% |
50% |
Adjust |
1313/CHINA RES CEMENT |
40% |
50% |
Adjust |
1347/HUA HONG SEMI |
45% |
55% |
Adjust |
1359/CHINA CINDA-H |
40% |
50% |
Adjust |
1448/FU SHOU YUAN INT |
40% |
50% |
Adjust |
1458/ZHOU HEI YA INTE |
40% |
50% |
Adjust |
1515/CHINA RESOURCES |
30% |
40% |
Adjust |
1530/3SBIO INC |
55% |
50% |
Adjust |
1579/YIHAI INTERNATIO |
45% |
40% |
Adjust |
1585/YADEA GROUP HOLD |
45% |
55% |
Adjust |
1610/COFCO JOYCOME FO |
40% |
50% |
Adjust |
1691/JS GLOBAL LIFEST |
40% |
45% |
Adjust |
1766/CRRC CORP LTD -H |
50% |
55% |
Adjust |
1772/GANFENG LITHIU-H |
45% |
55% |
Adjust |
1776/GF SECURITIES-H |
55% |
50% |
Adjust |
1789/AK MEDICAL HOLDI |
40% |
50% |
Adjust |
1798/CHINA DATANG C-H |
40% |
50% |
Adjust |
1818/ZHAOJIN MINING-H |
55% |
45% |
Adjust |
1833/PING AN HEALTHCA |
45% |
55% |
Adjust |
1873/VIVA BIOTECH HOL |
40% |
30% |
Adjust |
1877/SHANGHAI JUNSH-H |
45% |
50% |
Adjust |
1880/CHINA TOURISM -H |
45% |
55% |
Adjust |
1888/KB LAMINATES |
50% |
40% |
Adjust |
1907/CHINA RISUN GROU |
40% |
50% |
Adjust |
1913/PRADA |
40% |
55% |
Adjust |
1919/COSCO SHIP HOL-H |
45% |
55% |
Adjust |
1951/JINXIN FERTILITY |
40% |
50% |
Adjust |
1958/BAIC MOTOR-H |
50% |
40% |
Adjust |
1972/SWIREPROPERTIES |
55% |
50% |
Adjust |
1999/MAN WAH HOLDINGS |
45% |
50% |
Adjust |
2005/SSY GROUP LTD |
50% |
40% |
Adjust |
2018/AAC TECHNOLOGIES |
45% |
55% |
Adjust |
2057/ZTO EXPRESS CAYM |
40% |
50% |
Adjust |
2096/SIMCERE PHARMACE |
45% |
50% |
Adjust |
2196/FOSUN PHARMA-H |
45% |
50% |
Adjust |
2208/XINJIANG GOLD-H |
40% |
50% |
Adjust |
2252/SHANGHAI MICROPO |
45% |
40% |
Adjust |
2273/GUSHENGTANG HOLD |
40% |
50% |
Adjust |
2357/AVICHINA INDUS-H |
55% |
50% |
Adjust |
2359/WUAPPTEC CO LT-H |
45% |
55% |
Adjust |
2380/CHINA POWER INTE |
45% |
55% |
Adjust |
2400/XD INC |
40% |
50% |
Adjust |
2611/GUOTAI JUNAN S-H |
50% |
40% |
Adjust |
2618/JD LOGISTICS INC |
45% |
55% |
Adjust |
2666/GENERTEC UNIVERS |
50% |
40% |
Adjust |
2869/GREENTOWN SERVIC |
40% |
30% |
Adjust |
2899/ZIJIN MINING-H |
45% |
60% |
Adjust |
3618/CQRC BANK-H |
40% |
50% |
Adjust |
3668/YANCOAL AUSTRALI |
45% |
40% |
Adjust |
3800/GCL TECHNOLOGY H |
45% |
55% |
Adjust |
3808/SINOTRUK HK LTD |
45% |
55% |
Adjust |
3899/CIMC ENRIC HLDG |
50% |
40% |
Adjust |
3908/CHINA INTERNAT-H |
45% |
55% |
Adjust |
3958/DFZQ-H |
50% |
40% |
Adjust |
3969/CHINA RAILWAY -H |
40% |
50% |
Adjust |
3993/CMOC-H |
45% |
55% |
Adjust |
3998/BOSIDENG INTL |
45% |
55% |
Adjust |
6060/ZHONGAN ONLINE-H |
45% |
55% |
Adjust |
6066/CSC FINANCIAL-H |
50% |
55% |
Adjust |
6078/HYGEIA HEALTHCAR |
45% |
55% |
Adjust |
6110/TOPSPORTS INTERN |
40% |
55% |
Adjust |
6127/JOINN LABORATO-H |
40% |
30% |
Adjust |
6185/CANSINO BIOLOG-H |
45% |
40% |
Adjust |
6186/CHINA FEIHE LTD |
45% |
55% |
Adjust |
6618/JD HEALTH INTERN |
45% |
60% |
Adjust |
6699/ANGELALIGN TECHN |
45% |
50% |
Adjust |
6821/ASYMCHEM LABOR-H |
40% |
50% |
Adjust |
6886/HUATAI SECURIT-H |
50% |
55% |
Adjust |
9869/HELENS INTERNATI |
45% |
40% |
Adjust |
9961/TRIP.COM GROUP L |
45% |
60% |
Adjust |
9987/YUM CHINA HOLDIN |
45% |
55% |
Please note that the above examination may involve the adjustment of loanable shares, and/or loan ratios, and it may affect the total facility/loan limit of your “Wealth Portfolio Financing” Overdraft Facility and/or General Banking Facilities (secured by shares). You may be, amongst others, demanded to make additional payment to settle the excess facility/loan amount within a very short period when the actual outstanding facility/loan of your “Wealth Portfolio Financing” Overdraft Facility and/or General Banking Facilities (secured by shares) exceeds the total facility/loan limit at any relevant time. If the additional payments are not made within the Bank’s prescribed period, any or all of the charged securities in your “Wealth Portfolio Financing” Overdraft Facility and/or General Banking Facilities (secured by shares) will be sold without prior notice.
For further information, please visit the Bank’s website (www.bochk.com) from the Effective Date, or visit any of our branches or call (852) 3988 2388.
For the avoidance of doubt, the terms and conditions of the relevant facilities/ loans apply and nothing shall prejudice our rights under those terms and conditions.
Bank of China (Hong Kong) (“BOCHK” or “the Bank”) would like to remind customers to stay vigilant to Internet Investment Fraud of A-Shares.
Fraudsters recently impersonating investment specialists, offering certain fake inside information through SMS messages and instant messaging applications, luring the public with low risk and high return as baits to click on the unknown link to download fraudulent mobile application or enter a fraudulent investment website for setting up accounts, fraudsters then ask the public to transfer their money to unidentified personal bank accounts.
The fraudsters would deliver a small return or send fake interest distribution reports through the fraudulent mobile application / investment website for initial transactions, tricking the public into believing them. After the victims invested more, the fraudsters fled with the money.
The Bank reminds customers to be vigilant against possible scams:
• Please carefully protect your personal information. Do not disclose your personal information and passwords, including e-banking account information, credit card details or SMS one-time passwords;
• Do not open SMS messages, email, QR codes, attachments or click on the hyperlink from unknown sources, and download unknown mobile application. In case of doubt, please stop the operation and do not input any data. Please close the window, delete the mobile application, and contact the Bank immediately;
• Do not input any information into unknown mobile applications or websites;
• Customers are advised conduct any investment transactions through registered investment institutions;
• Customers may check the public register of licensed persons and registered institutions on the website of the Securities and Futures Commission (SFC);
• If the company claiming to be an “investment company” collects investment capital through personal bank account or e-wallet, please stay alert against possible scams;
• Customers are advised to use “Scameter” website or “Scameter+” mobile application of Police for security check on the suspicious calling number, website or transferee’s account number;
• If customers have provided personal information to the aforesaid fraudulent mobile application or fraudulent investment website, please immediately contact the Bank’s Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection), and contact the Police. If customers have provided any password, please change the password immediately.
Please refer to the following websites for Police anti-deception information:
https://www.adcc.gov.hk/en-hk/alerts-detail/alerts-1651873324798922753.html
https://cyberdefender.hk/en-us/investment_fraud/
Please refer to the following website hyperlink for Police anti-deception information and education video:
https://www.adcc.gov.hk/en-hk/video-detail/video-1640984184385540097.html
Please be informed that with effect from 26 June 2023(“Effective Date”), the Chinese version of the “General Information” will be amended. Customers may access to the revised “General Information” from the Effective Date via the link below:
https://www.bochk.com/dam/document/TnC/DEP/geninfo.pdf
For details of the amendments, please refer to the table below:
Section |
Original |
Details of Amendment |
Paragraph 17 under “Account operation” |
For a cheque drawn on a bank in Hong Kong and deposited for collection before the cut-off time: interest will be credited on that day. If it is deposited after the cut-off time, interest will accrue on our next business day. For the purpose of this paragraph, business day means a day where there is inter-bank clearing and settlement of funds in Hong Kong. |
Remain Unchanged |
Paragraph 19 under “Account operation” |
Cheques drawn on a bank in Hong Kong deposited on a day where there is inter-bank clearing and settlement of funds in Hong Kong for collectio before the cut-off time will usually be cleared at about 3 p.m. on our next business day. For cheques deposited on Friday, the time will be 3 p.m. on our first business day in the following week. The relevant funds collected may not be used or withdrawn pending clearance. |
Remain Unchanged |
Should customers have any enquiry, please contact BOCHK Customer Service Hotline at (852) 3988 2388 / Corporate Customer Service Hotline at (852) 3988 2288 or visit www.bochk.com or BOCHK branches.
Note：
1. The amendments above shall be binding on customers if the customers continue to maintain the account(s) with the Bank or use any of the Bank’s banking, financial or other services on or after the Effective Date. If customers do not accept the amendments, the Bank may not be able to continue to provide services to customers.
2. Customers can also download this customer notice from the Bank’s website on or before 23 July 2023 and customers may not be able to access or download such customer notice thereafter.
3. The new version of the “General Information” will be available on our website (www.bochk.com) from the Effective Date and will be displayed in our branches from 26 June 2023. Hard copy thereof can also be obtained at our branches upon request.
4. Should there be any discrepancy between the English and Chinese version of this customer notice, the Chinese version shall prevail.
Fraudsters recently sent out phishing emails or SMS messages embedded with fraudulent website hyperlinks which purported to be from Online Shopping Platform / Reward Scheme Platform / Postal Service / Courier Services / Government Departments / Banks for verification, reward redemption, refund, fee payment or information update. These phishing emails or SMS messages made different false claims such as falsely claiming that customers’ information in the platform should be updated to continue the services, or customer’s parcels could not be delivered and thus personal information should be updated or extra fee is required, or customer’s account was overcharged or automatic payment failed and thus credit card information should be provided to handle immediately, etc., and lured customers to click on the embedded hyperlinks in the messages and enter personal and payment card information.
The hyperlinks of these fake emails / SMS messages and fraudulent websites will appear under different domain names or with slight variations from the official website addresses by adding a similar combination of letters, numbers or symbols. Senders’ names appearing in the fake SMS messages may be as same as the genuine merchants, resulting in the fake SMS messages being displayed together with the previous SMS messages received from genuine merchants, with intent to mislead and steal customers’ personal and payment card information for various illegal acts including binding Mobile Payment & Services for unauthorized local or overseas transactions, or to directly use it on unauthorized online transactions.
BOCHK reiterates that we would not ask for sensitive personal information such as bank account details, Internet Banking usernames, login passwords, one-time passwords or payment card numbers/security code, through phone calls, phone call recordings, emails, SMS messages, hyperlinks, QR codes, attachments,
The Bank reminds customers to be vigilant against possible scams:
• Please carefully protect your payment card, personal information and payment card information (including card number, expiry date, CVC code, SMS one-time password). Do not disclose your personal information, payment card credentials and passwords, including the SMS one-time password.
• Even though “AutoFill” function is available on mobile devices, before inputting the one-time password for any authorized transaction, please verify transaction details and message content carefully, such as merchant name, transaction type, transaction amount and currency, that whether it matches with the usage and the transaction.
• Ensure the website is genuine and reliable before inputting any information or conducting transaction.
• Do not open email, SMS messages, attachments or click on the hyperlink from unknown sources. In case of doubt, please stop the operation and do not input any data. Please close the window and contact the Bank immediately, or verify through official contact point of the genuine merchant.
• If customers have provided personal information to suspected fraudulent websites, please immediately contact the Bank’s Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection), and contact the Police.
• If customers have received any suspicious message on binding Mobile Payment Services or internet transaction, please contact the Police and the Bank immediately.
• Review transactions record of credit cards and BOC cards frequently through internet banking, mobile banking or statements to check if there is any suspicious or unauthorized transaction.
• If cardholders fail to take reasonable care to keep the credit card / BOC card, personal information and payment card credentials (including card number, expiry date, CVC code, SMS one-time password), or ignore BOCHK’s transaction notifications, in accordance with the credit card agreement / credit card user agreement, terms and conditions, important notice of BOC ATM card and Conditions for Services, cardholders may be liable for the transactions and losses.
BOCHK will update the fraud alerts on the Bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about our electronic banking services, please visit www.bochk.com/en/security.html.
Customers can also enjoy our convenient banking services through our diversified electronic channels like Internet Banking, Mobile Banking, Phone Banking and ATMs.
For enquiries, please call Enrich Banking Services Hotline at (852) 3988 2988.
Should there be any discrepancy between the Chinese and the English version of this letter, the Chinese version shall prevail.
If you have authorised the transaction / initiated the activity, please reply with "1" after verifying that the SMS content is correct. If you have not authorised / initiated it, or the SMS content is incorrect, please reply with "9". The Bank will follow up per your response, including immediate suspension of your credit card and contacting you for further details after receiving the reply of “9”.
Please note that:
1. Do not provide any personal and credit card information when replying that SMS. You may be charged for sending SMS by your telecom service provider.
2. If you have incorrectly replied that SMS, please contact the Bank immediately.
3. If you receive that SMS overseas, please contact the Bank immediately and do not reply that SMS.
To fight against the telecommunication and online frauds, the Police has rolled out the one-stop scam and pitfall search engine “Scameter+” mobile application to help the public identify frauds and online pitfalls. When the public encounters suspicious calls, online sellers, friend requests, job advertisements, investment websites, and the like, they can enter the platform account name or number, payment account, phone number, email address, URL, etc. to assess the risk of fraud and cyber security.
Customers can make good use of this Police search engine to aware of frauds and to protect their own interests.
Please refer to the following website hyperlinks for Police anti-fraud information:-
https://cyberdefender.hk/en-us/
Dear Valued Customer,
Thank you for choosing Bank of China (Hong Kong) Limited (the “Bank”) “Wealth Portfolio Financing” Overdraft Facility / General Banking Facilities (secured by shares) Service.
Please be informed that the periodical examination on the Eligible List of Loanable Shares (the “List”) is completed and the List will be effective from and including 27 February 2023 (the “Effective Date”). Adjustment are as follows:
Changes |
Share Code / |
Loan Ratios |
|
Before the Effective Date |
From and including the Effective Date |
||
Newly Add |
13/HUTCHMED CHINA L |
0% |
45% |
Newly Add |
20/SENSETIME GROU-B |
0% |
45% |
Newly Add |
178/SA SA INTL HLDGS |
0% |
30% |
Newly Add |
412/SHANDONG HI-SPEE |
0% |
40% |
Newly Add |
520/XIABUXIABU |
0% |
40% |
Newly Add |
546/FUFENG GROUP LTD |
0% |
30% |
Newly Add |
1179/H WORLD GP LTD |
0% |
45% |
Newly Add |
1672/ASCLETIS PHARMA |
0% |
40% |
Newly Add |
1873/VIVA BIOTECH HOL |
0% |
40% |
Newly Add |
1880/CHINA TOURISM -H |
0% |
45% |
Newly Add |
2096/SIMCERE PHARMACE |
0% |
45% |
Newly Add |
2162/KEYMED BIOSCIENC |
0% |
40% |
Newly Add |
2252/SHANGHAI MICROPO |
0% |
45% |
Newly Add |
2273/GUSHENGTANG HOLD |
0% |
40% |
Newly Add |
2378/PRUDENTIAL PLC |
0% |
40% |
Newly Add |
3668/YANCOAL AUSTRALI |
0% |
45% |
Newly Add |
6606/NEW HORIZON HEAL |
0% |
40% |
Newly Add |
6699/ANGELALIGN TECHN |
0% |
45% |
Newly Add |
6821/ASYMCHEM LABOR-H |
0% |
40% |
Newly Add |
6855/ASCENTAGE PHARMA |
0% |
40% |
Newly Add |
9696/TIANQI LITHIUM C |
0% |
45% |
Newly Add |
9869/HELENS INTERNATI |
0% |
45% |
Newly Add |
9961/TRIP.COM GROUP L |
0% |
45% |
Remove |
580/SUN KING TECHNOL |
30% |
0% |
Remove |
665/HAITONG INT'L |
30% |
0% |
Remove |
1121/GOLDEN SOLAR NEW |
40% |
0% |
Remove |
1521/FRONTAGE HOLDING |
30% |
0% |
Remove |
1866/CHINA XLX FERTIL |
40% |
0% |
Remove |
2130/CN LOGISTICS INT |
40% |
0% |
Remove |
2342/COMBA TELECOM SY |
30% |
0% |
Remove |
2727/SHANGHAI ELECT-H |
40% |
0% |
Adjust |
4/WHARF HLDG |
50% |
45% |
Adjust |
19/SWIRE PACIFIC-A |
50% |
55% |
Adjust |
81/CHINA OVERSEAS G |
40% |
30% |
Adjust |
220/UNI-PRESIDENT CH |
50% |
40% |
Adjust |
293/CATHAY PAC AIR |
45% |
55% |
Adjust |
302/CMGE TECHNOLOGY |
30% |
40% |
Adjust |
322/TINGYI |
55% |
60% |
Adjust |
323/MAANSHAN IRON-H |
50% |
30% |
Adjust |
345/VITASOY INTL HLD |
50% |
40% |
Adjust |
347/ANGANG STEEL-H |
50% |
30% |
Adjust |
358/JIANGXI COPPER-H |
50% |
55% |
Adjust |
384/CHINA GAS HOLDIN |
55% |
45% |
Adjust |
425/MINTH GROUP LTD |
40% |
50% |
Adjust |
551/YUE YUEN IND |
40% |
30% |
Adjust |
586/CONCH VENTURE |
55% |
45% |
Adjust |
587/CHINA CONCH ENVI |
50% |
40% |
Adjust |
694/BEIJING CAP AI-H |
50% |
45% |
Adjust |
696/TRAVELSKY TECH-H |
50% |
45% |
Adjust |
753/AIR CHINA LTD-H |
55% |
45% |
Adjust |
819/TIANNENG POWER |
40% |
50% |
Adjust |
855/CHINA WATER AFFA |
40% |
50% |
Adjust |
867/CHINA MEDICAL SY |
50% |
40% |
Adjust |
874/BAIYUNSHAN PH-H |
40% |
50% |
Adjust |
956/CHINA SUNTIEN-H |
40% |
55% |
Adjust |
966/CHINA TAIPING IN |
50% |
55% |
Adjust |
991/DATANG INTL PO-H |
50% |
45% |
Adjust |
1071/HUADIAN POWER-H |
50% |
45% |
Adjust |
1072/DONGFANG ELECT-H |
40% |
45% |
Adjust |
1108/LUOYANG GLASS-H |
40% |
30% |
Adjust |
1157/ZOOMLION HEAVY-H |
50% |
40% |
Adjust |
1193/CHINA RES GAS |
55% |
45% |
Adjust |
1199/COSCO SHIPPING P |
40% |
50% |
Adjust |
1208/MMG |
40% |
45% |
Adjust |
1268/CHINA MEIDONG AU |
40% |
45% |
Adjust |
1302/LIFETECH SCI |
30% |
40% |
Adjust |
1310/HKBN LTD |
50% |
40% |
Adjust |
1357/MEITU INC |
30% |
40% |
Adjust |
1359/CHINA CINDA-H |
50% |
40% |
Adjust |
1515/CHINA RESOURCES |
40% |
30% |
Adjust |
1530/3SBIO INC |
50% |
55% |
Adjust |
1558/YICHANG HEC CH-H |
40% |
30% |
Adjust |
1585/YADEA GROUP HOLD |
55% |
45% |
Adjust |
1776/GF SECURITIES-H |
50% |
55% |
Adjust |
1787/SHANDONG GOLD -H |
50% |
55% |
Adjust |
1789/AK MEDICAL HOLDI |
30% |
40% |
Adjust |
1798/CHINA DATANG C-H |
50% |
40% |
Adjust |
1800/CHINA COM CONS-H |
50% |
55% |
Adjust |
1816/CGN POWER-H |
50% |
55% |
Adjust |
1833/PING AN HEALTHCA |
50% |
45% |
Adjust |
1882/HAITIAN INTL |
40% |
50% |
Adjust |
1896/MAOYAN ENTERTAIN |
30% |
40% |
Adjust |
1919/COSCO SHIP HOL-H |
55% |
45% |
Adjust |
1958/BAIC MOTOR-H |
40% |
50% |
Adjust |
1972/SWIREPROPERTIES |
50% |
55% |
Adjust |
1988/CHINA MINSHENG-H |
50% |
55% |
Adjust |
1999/MAN WAH HOLDINGS |
40% |
45% |
Adjust |
2005/SSY GROUP LTD |
40% |
50% |
Adjust |
2009/BBMG CORP-H |
30% |
40% |
Adjust |
2018/AAC TECHNOLOGIES |
40% |
45% |
Adjust |
2186/LUYE PHARMA GROU |
40% |
50% |
Adjust |
2314/LEE & MAN PAPER |
50% |
40% |
Adjust |
2357/AVICHINA INDUS-H |
50% |
55% |
Adjust |
2611/GUOTAI JUNAN S-H |
40% |
50% |
Adjust |
2666/GENERTEC UNIVERS |
40% |
50% |
Adjust |
2689/NINE DRAGONS PAP |
50% |
45% |
Adjust |
3331/VINDA INTL HLDGS |
50% |
40% |
Adjust |
3799/DALI FOODS GROUP |
50% |
40% |
Adjust |
3808/SINOTRUK HK LTD |
40% |
45% |
Adjust |
3868/XINYI ENERGY HOL |
50% |
40% |
Adjust |
3898/CRRC TIMES ELEC |
45% |
55% |
Adjust |
3908/CHINA INTERNAT-H |
55% |
45% |
Adjust |
3933/THE UNITED LABOR |
40% |
50% |
Adjust |
3958/DFZQ-H |
40% |
50% |
Adjust |
3998/BOSIDENG INTL |
55% |
45% |
Adjust |
6049/POLY PROPERTY-H |
50% |
45% |
Adjust |
6690/HAIER SMART H-H |
55% |
60% |
Adjust |
6881/CGS-H |
50% |
55% |
Adjust |
9926/AKESO INC - B |
40% |
45% |
Adjust |
9969/INNOCARE PHARMA |
30% |
40% |
Please note that the above examination may involve the adjustment of loanable shares, and/or loan ratios, and it may affect the total facility/loan limit of your “Wealth Portfolio Financing” Overdraft Facility and/or General Banking Facilities (secured by shares). You may be, amongst others, demanded to make additional payment to settle the excess facility/loan amount within a very short period when the actual outstanding facility/loan of your “Wealth Portfolio Financing” Overdraft Facility and/or General Banking Facilities (secured by shares) exceeds the total facility/loan limit at any relevant time. If the additional payments are not made within the Bank’s prescribed period, any or all of the charged securities in your “Wealth Portfolio Financing” Overdraft Facility and/or General Banking Facilities (secured by shares) will be sold without prior notice.
For further information, please visit the Bank’s website (www.bochk.com) from the Effective Date, or visit any of our branches or call (852) 3988 2388.
For the avoidance of doubt, the terms and conditions of the relevant facilities/ loans apply and nothing shall prejudice our rights under those terms and conditions.
Bank of China (Hong Kong) Limited
The English version of this email shall prevail whenever there is a discrepancy between the English and Chinese versions.
Bank of China (Hong Kong) (“BOCHK” or “the Bank”) would like to alert customers and the general public to unauthorized remote account opening and loan application on internet banking through identity theft.
Fraudsters recently made different false claims to steal personal information for remote account opening and loan application on internet banking, such as purporting to be staff of banks manning street booths and attracting passersby to open bank account remotely, lure victims to take their face images, and provide their identity documents, address proof, financial statements for remote account opening and loan application. On the other hand, fraudsters also made false claims to test the face swapping function with new mobile application, and personal information and documents were being stolen for opening bank accounts and applying loans on internet banking.
The Bank reminds customers to be vigilant against possible scams:
．Please carefully protect your personal information. Do not disclose or provide your personal information, including face images, identity documents, address proof, financial statement;
．Use your own mobile photo or mobile devices for remote account opening and password setup;
．Do not use mobile photo or mobile devices provided by a third party for remote account opening and password setup;
．In case of doubt on any identity of a bank staff, please contact the hotline of the relevant bank or on the website of the Hong Kong Association of Banks for verification.
BOCHK will update the fraud alerts on the Bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about our electronic banking services, please visit www.bochk.com/en/security.html.
Bank of China (Hong Kong) (“BOCHK”) would like to alert customers and the general public to phishing emails / SMS messages which are intended to steal personal information and credit card credentials.
Fraudsters recently sent out phishing emails or SMS messages embedded with fraudulent website hyperlinks which purported to be from Online Shopping Platform / Reward Scheme Platform / Postal Service / Courier Services / Banks for verification, fee payment or information update. These phishing emails or SMS messages made different false claims such as falsely claiming that customers’ information in the platform should be updated to continue the services, or customer’s parcels could not be delivered and thus personal information should be updated or extra fee is required, and lured customers to click on the embedded hyperlinks in the messages and enter personal and credit card information.
The hyperlinks of these fake emails / SMS messages and fraudulent websites will appear under different domain names or with slight variations from the official website addresses by adding a similar combination of letters, numbers or symbols. Senders’ names appearing in the fake SMS messages may be as same as the genuine merchants, resulting in the fake SMS messages being displayed together with the previous SMS messages received from genuine merchants, with intent to mislead and steal customers’ personal and credit card information for various illegal acts including binding Mobile Payment & Services for unauthorized local or overseas transactions, or to directly use it on unauthorized online transactions.
BOCHK reiterates that we would not ask for sensitive personal information such as bank account details, Internet Banking usernames, login passwords, one-time passwords or credit card numbers/security code, through phone calls, phone call recordings, emails, SMS messages, hyperlinks, QR codes, attachments, etc.
The Bank reminds customers to be vigilant against possible scams:
• Please carefully protect your personal information. Do not disclose your personal information, credit card credentials and passwords, including the SMS one-time password.
• Even though “AutoFill” function is available on mobile devices, before inputting the one-time password for any authorized transaction, please verify transaction details and message content carefully, such as merchant name, transaction type, transaction amount and currency, that whether it matches with the usage and the transaction.
• Ensure the website is genuine and reliable before inputting any information or conducting transaction.
• Do not open email, SMS messages, attachments or click on the hyperlink from unknown sources. In case of doubt, please stop the operation and do not input any data. Please close the window and contact the Bank immediately, or verify through official contact point of the genuine merchant.
• If customers have provided personal information to suspected fraudulent websites, please immediately contact the Bank’s Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection), and contact the Police.
• If customers have received any suspicious message on binding Mobile Payment & Services or internet transaction, please contact the Police and the Bank immediately.
• Review transactions record frequently through internet banking, mobile banking or statements to check if there is any suspicious or unauthorized transaction.
BOCHK will update the fraud alerts on the Bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about our electronic banking services, please visit www.bochk.com/en/security.html.
Please be informed that the Securities and Futures Commission (“SFC”) will implement the investor identification regime at trading level for the securities market in Hong Kong (“HKIDR”) on 20 March 2023 (“Implementation Date”) which was announced on 12 March 2022.
Starting from the Implementation Date, the Bank and its related brokers (“the Brokers”) will assign a unique Broker-Client Assigned Number (“BCAN”) to each client so as to enable to provide to the SEHK together with their Client Identification Data (“CID”), including client’s Full Name, ID Issuing Country/Region or Jurisdiction, ID Type & ID Number shown in the identification document for processing their securities orders. The Bank and the Brokers will submit client’s BCAN with their securities order or share withdraw/deposit instruction to the Stock Exchange of Hong Kong ("SEHK") and/or the SFC for reporting.
For individual clients, sole proprietorships and partnerships (collectively, "Relevant Clients"):
• Submit consent as soon as possible and ensure up-to-date personal data in the priority for CID
Relevant Clients are recommended to submit consent to the Bank as soon as possible, and confirm that the CID given to the Bank and/or the Brokers is valid, true, complete, accurate, up-to-date, and meets the order of priority on the type of identity document as required by the SFC ^. If the Relevant Clients have not provided this consent, they will not be allowed to buy, transfers of shares or deposits of physical certificates into the accounts but will only be allowed to sell, transfer out or withdraw their existing holdings of securities, if any, until they do so. If the Relevant Clients submit consent after the Implementation Date, the consent is expected to be taken effect within 2 trading days after the Relevant Clients’ consent has been properly received by the Bank.
• Ways to submit consent
For qualified single-name or joint-name clients# who have registered for the Bank’s Mobile Banking or Internet Banking Services but have not submitted the consent, please provide the consent to the Bank as soon as possible via Mobile Banking (Login> Invest> Securities) or Internet Banking (Login> HK Securities> HKIDR). Alternatively, other Relevant Clients can visit any branches of the Bank for the relevant arrangement.
For corporate clients (Not applicable to sole proprietorships and partnerships) :
• Ensure up-to-date personal data in the priority for CID
Please be reminded to check and confirm the CID given to the Bank and/or the Brokers is valid, true, complete, accurate, up-to-date, and meets the order of priority on the type of identity document as required by the SFC^. If there is any change to the CID and/or higher priority change of the identity document, please notify the Bank before 20 February 2023, otherwise the Bank and/or the Brokers will use the current record of the clients as the most up-to-date information in the priority for CID for reporting to the SEHK and/or the SFC. Please note that the Bank will temporarily not assign BCAN for the corporate clients who do not enter into any securities trading transaction during the period of 1 November 2019 to the Implementation Date, in order to ensure that the CID is up-to-date and accurate. If the relevant corporate clients want to buy, transfers of shares or deposits of physical certificates into the accounts after the Implementation Date, please contact the Bank first for further arrangement. Moreover, for those corporate clients who are Relevant Regulated Intermediaries (e.g. brokers), the Bank will notify them with the relevant arrangement separately.
For any enquiries, please call the Bank’s Personal Customer Service Hotline (852) 3988 2388 or Corporate Customer Service Hotline (852) 3988 2288.
Remarks:
^ The priority of the identity documents:
(i) For an individual client’s order of priority: (1) HKID card; (2) national identification document; (3) passport)
(Note: Exit-entry Permit for Travelling to and from Hong Kong and Macao, Permit for Proceeding to Hong Kong and Macao and HKSAR Document of Identity for Visa Purposes are not accepted)
(ii) For a corporate client’s order of priority: (1) legal entity identifier (“LEI”) registration document; (2) certificate of incorporation; (3) business registration certificate; (4) other equivalent documents
# This Consent Form is applicable to all securities accounts under the name of the Relevant Clients (including but not limited to joint accounts). For joint accounts, all the Relevant Clients in a joint relationship have to provide their own consents in order to effect buy orders or trades, or transfers of shares or deposits of physical certificates into the accounts. For sole proprietorship and partnership, consent forms must be submitted separately from personal accounts.
- Should there be any inconsistency between the English and Chinese versions, the Chinese version shall prevail.
If you notice any unauthorised transaction:
1. You may log into your Mobile Banking or Internet Banking and reduce the Monthly Online Spending Limit to HK$0. You can also raise the limit when you feel safe. The steps are as follows:
Mobile Banking
Bottom right corner [Menu]>Setting> Setting Online Spending limit
Internet Banking
Personal setting> Setting Credit Card Monthly Online Spending Limit
You may use Online Customer Services (Online Chat) in Mobile Banking or Internet Banking for suspension or reporting a lost or stolen credit card;
2. If you have not registered for Mobile Banking or Internet Banking, you may contact BOC Credit Card 24-hour Customer Services Hotline (852) 2853 8828 or BOC Credit Card 24-hour Lost Card Reporting Hotline at (852) 2544 2222.
Please try to keep any screen captured images/evidences (if applicable) for our follow-up. For more details, please visit:
www.bochk.com/en/creditcard/service/chargeback.html
Thank you for choosing Bank of China (Hong Kong) Limited (the “Bank”) “Wealth Portfolio Financing” Overdraft Facility / General Banking Facilities (secured by shares) Service.
Please be informed that the periodical examination on the Eligible List of Loanable Shares (the “List”) is completed and the List will be effective from and including 12 December 2022 (the “Effective Date”). Adjustment are as follows:
| Changes | Share Code / Share Name | Loan Ratios | |
| Before the Effective Date | From and including the Effective Date | ||
Newly Add |
1252/CHINA TIANRUI GR |
0% |
30% |
Adjust |
83/SINO LAND |
60% |
50% |
Adjust |
135/KUNLUN ENERGY |
60% |
55% |
Adjust |
144/CHINA MERCHANTS |
60% |
50% |
Adjust |
151/WANT WANT CHINA |
60% |
50% |
Adjust |
168/TSINGTAO BREW-H |
60% |
55% |
Adjust |
268/KINGDEE INTL SFT |
50% |
45% |
Adjust |
270/GUANGDONG INVEST |
60% |
45% |
Adjust |
285/BYD ELECTRONIC |
50% |
45% |
Adjust |
293/CATHAY PAC AIR |
50% |
45% |
Adjust |
322/TINGYI |
60% |
55% |
Adjust |
336/HUABAO INTL |
50% |
30% |
Adjust |
354/CHINASOFT INTL |
50% |
45% |
Adjust |
358/JIANGXI COPPER-H |
60% |
50% |
Adjust |
384/CHINA GAS HOLDIN |
50% |
55% |
Adjust |
425/MINTH GROUP LTD |
50% |
40% |
Adjust |
522/ASMPT LTD |
60% |
55% |
Adjust |
586/CONCH VENTURE |
50% |
55% |
Adjust |
728/CHINA TELECOM-H |
60% |
55% |
Adjust |
753/AIR CHINA LTD-H |
60% |
55% |
Adjust |
772/CHINA LITERATURE |
50% |
45% |
Adjust |
780/TONGCHENG TRAVEL |
50% |
45% |
Adjust |
788/CHINA TOWER CO-H |
60% |
55% |
Adjust |
836/CHINA RES POWER |
50% |
45% |
Adjust |
853/MICROPORT SCIENT |
50% |
45% |
Adjust |
902/HUANENG POWER-H |
50% |
45% |
Adjust |
914/CONCH CEMENT-H |
60% |
55% |
Adjust |
916/CHINA LONGYUAN-H |
60% |
45% |
Adjust |
998/CITIC BANK-H |
60% |
55% |
Adjust |
1024/KUAISHOU TECHNOL |
50% |
45% |
Adjust |
1066/SHANDONG WEIG-H |
50% |
55% |
Adjust |
1099/SINOPHARM-H |
60% |
55% |
Adjust |
1138/COSCO SHIP ENG-H |
50% |
45% |
Adjust |
1171/YANKUANG ENRGY-H |
50% |
45% |
Adjust |
1193/CHINA RES GAS |
60% |
55% |
Adjust |
1209/CHINA RESOURCES |
60% |
45% |
Adjust |
1268/CHINA MEIDONG AU |
50% |
40% |
Adjust |
1288/ABC-H |
60% |
55% |
Adjust |
1308/SITC |
60% |
45% |
Adjust |
1313/CHINA RES CEMENT |
60% |
40% |
Adjust |
1336/NEW CHINA LIFE-H |
60% |
55% |
Adjust |
1339/PICC GROUP-H |
60% |
55% |
Adjust |
1347/HUA HONG SEMI |
50% |
45% |
Adjust |
1368/XTEP INTL |
50% |
45% |
Adjust |
1385/SHANGHAI FUDAN-H |
50% |
45% |
Adjust |
1548/GENSCRIPT BIOTEC |
50% |
45% |
Adjust |
1579/YIHAI INTERNATIO |
50% |
45% |
Adjust |
1585/YADEA GROUP HOLD |
50% |
55% |
Adjust |
1658/POSTAL SAVINGS-H |
60% |
55% |
Adjust |
1772/GANFENG LITHIU-H |
50% |
45% |
Adjust |
1776/GF SECURITIES-H |
60% |
50% |
Adjust |
1799/XINTE ENERGY C-H |
50% |
45% |
Adjust |
1800/CHINA COM CONS-H |
60% |
50% |
Adjust |
1801/INNOVENT BIOLOGI |
50% |
45% |
Adjust |
1816/CGN POWER-H |
60% |
50% |
Adjust |
1818/ZHAOJIN MINING-H |
50% |
55% |
Adjust |
1821/ESR GROUP LTD |
60% |
55% |
Adjust |
1877/SHANGHAI JUNSH-H |
50% |
45% |
Adjust |
1898/CHINA COAL ENE-H |
50% |
55% |
Adjust |
1910/SAMSONITE INTL |
50% |
55% |
Adjust |
1919/COSCO SHIP HOL-H |
50% |
55% |
Adjust |
1988/CHINA MINSHENG-H |
60% |
50% |
Adjust |
1999/MAN WAH HOLDINGS |
50% |
40% |
Adjust |
2196/FOSUN PHARMA-H |
50% |
45% |
Adjust |
2208/XINJIANG GOLD-H |
60% |
40% |
Adjust |
2238/GUANGZHOU AUTO-H |
60% |
55% |
Adjust |
2328/PICC P&C-H |
60% |
55% |
Adjust |
2333/GREAT WALL MOT-H |
50% |
45% |
Adjust |
2338/WEICHAI POWER-H |
60% |
55% |
Adjust |
2359/WUAPPTEC CO LT-H |
50% |
45% |
Adjust |
2380/CHINA POWER INTE |
50% |
45% |
Adjust |
2600/ALUMINUM CORP-H |
50% |
55% |
Adjust |
2601/CHINA PACIFIC-H |
60% |
55% |
Adjust |
2618/JD LOGISTICS INC |
50% |
45% |
Adjust |
2800/TRACKER FUND-HKD |
60% |
55% |
Adjust |
2828/HS CH ENT IN-HKD |
60% |
55% |
Adjust |
2883/CHINA OILFIELD-H |
50% |
55% |
Adjust |
2888/STANDARD CHARTER |
60% |
50% |
Adjust |
2899/ZIJIN MINING-H |
50% |
45% |
Adjust |
3311/CHINA STATE CONS |
60% |
55% |
Adjust |
3320/CHINA RESOURCES |
60% |
55% |
Adjust |
3323/CHINA NATL BDG-H |
60% |
45% |
Adjust |
3328/BANKCOMM-H |
60% |
55% |
Adjust |
3347/HANGZHOU TIGER-H |
50% |
45% |
Adjust |
3606/FUYAO GLASS IN-H |
50% |
55% |
Adjust |
3759/PHARMARON BEIJ-H |
50% |
45% |
Adjust |
3800/GCL TECHNOLOGY H |
50% |
45% |
Adjust |
3888/KINGSOFT CORP |
50% |
45% |
Adjust |
3898/CRRC TIMES ELEC |
50% |
45% |
Adjust |
3908/CHINA INTERNAT-H |
60% |
55% |
Adjust |
3993/CMOC-H |
50% |
45% |
Adjust |
3998/BOSIDENG INTL |
60% |
55% |
Adjust |
6030/CITIC SEC-H |
60% |
55% |
Adjust |
6060/ZHONGAN ONLINE-H |
50% |
45% |
Adjust |
6078/HYGEIA HEALTHCAR |
50% |
45% |
Adjust |
6110/TOPSPORTS INTERN |
60% |
40% |
Adjust |
6160/BEIGENE LTD |
50% |
45% |
Adjust |
6185/CANSINO BIOLOG-H |
50% |
45% |
Adjust |
6186/CHINA FEIHE LTD |
60% |
45% |
Adjust |
6618/JD HEALTH INTERN |
50% |
45% |
Adjust |
6690/HAIER SMART H-H |
60% |
55% |
Adjust |
6823/HKT-SS |
60% |
55% |
Adjust |
6865/FLAT GLASS GRO-H |
50% |
45% |
Adjust |
9626/BILIBILI INC-Z |
50% |
45% |
Adjust |
9698/GDS HOLDING-CL A |
50% |
40% |
Adjust |
9922/JIUMAOJIU INTERN |
50% |
45% |
Adjust |
9987/YUM CHINA HOLDIN |
50% |
45% |
Adjust |
9992/POP MART INTERNA |
50% |
45% |
Adjust |
9995/REMEGEN CO LTD-H |
50% |
45% |
Please note that the above examination may involve the adjustment of loanable shares, and/or loan ratios, and it may affect the total facility/loan limit of your “Wealth Portfolio Financing” Overdraft Facility and/or General Banking Facilities (secured by shares). You may be, amongst others, demanded to make additional payment to settle the excess facility/loan amount within a very short period when the actual outstanding facility/loan of your “Wealth Portfolio Financing” Overdraft Facility and/or General Banking Facilities (secured by shares) exceeds the total facility/loan limit at any relevant time. If the additional payments are not made within the Bank’s prescribed period, any or all of the charged securities in your “Wealth Portfolio Financing” Overdraft Facility and/or General Banking Facilities (secured by shares) will be sold without prior notice.
For further information, please visit the Bank’s website (www.bochk.com) from the Effective Date, or visit any of our branches or call (852) 3988 2388.
For the avoidance of doubt, the terms and conditions of the relevant facilities/ loans apply and nothing shall prejudice our rights under those terms and conditions.
Please refer to the following website for the anti-scam information and education videos from the ADCC:-
https://www.adcc.gov.hk/en-hk/emotional-tolls.html.
1. Internet Banking login credentials, including Internet Banking number, usernames, login passwords and one-time passwords (OTPs), are as important in the digital world as your physical keys for home, which should be properly safeguarded.
2. BOCHK will not send SMS or email messages with embedded hyperlinks, QR codes or attachments directing customers to the Bank’s website or mobile applications to carry out transactions. Nor will the Bank ask you to provide any sensitive personal information, including login passwords and OTPs, via hyperlinks, or contact you via telephone voice messages.
3. If you receive any suspicious SMS or email messages with embedded hyperlinks purportedly to be from BOCHK requesting you to input any personal information, you should be vigilant and think twice. In case of doubt, please contact BOCHK Customer Service Hotline at (852) 3988 2388.
4. Do not download any mobile applications from unreliable sources. You should download BOCHK Mobile Banking and BoC Pay mobile application from official application stores or BOCHK official website.
Please refer to the following hyperlinks for Hong Kong Monetary Authority anti-deception information:
https://www.youtube.com/watch?v=qnj4HSGG0Vs (30-second version)
https://www.youtube.com/watch?v=EH3i6u6fD8g (Full version)
Recently, some customers have received bogus phone calls or phone messages from fraudsters impersonating the Bank’s staff by providing forged BOCHK’s name cards as proof. Fraudsters falsely claim that they can offer special offers for personal loan, mortgage, credit card applications, etc., and trick customers into providing sensitive personal information such as Hong Kong Identification Card (HKID) number and bank account details for the applications. Fraudsters may ask customers to input personal information in unknown mobile applications / fraudulent websites, or to transfer funds into designated accounts as security deposits.
BOCHK reiterates that it would not ask for sensitive personal information such as bank account details, Internet Banking usernames, login passwords, one-time passwords or credit card numbers through phone calls, emails, SMS messages, hyperlinks, QR codes or attachments, etc. Please stay vigilant and contact the Bank immediately for verification if you receive any suspicious calls, emails and SMS messages.
The Bank reminds customers to be vigilant against possible scams:
• Please carefully protect your personal information. Do not disclose your personal information and passwords, including the SMS one-time password;
• Do not download/install unknown mobile applications, or input any information into unknown mobile applications or websites;
• If you receive a suspicious call purporting to be the Bank’s staff, please stay calm and end the conversation immediately. Please call the Bank’s Customer Service Hotline at (852) 3988 2388 (press 8 after language selection) directly for verification of the caller’s identity;
• If you have provided your information to the caller, you should immediately call the Bank’s Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection), and report the call to the Police. If you have disclosed your password, please change it immediately.
BOCHK will update the fraud alerts on the Bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about BOCHK’s electronic banking services, please visit www.bochk.com/en/security.html.
Bank of China (Hong Kong) (“BOCHK” or “the Bank”) would like to remind customers to stay vigilant to Internet Investment Fraud.
Fraudsters recently publish certain fake investment online advertisements or financial news carrying photos of high-ranking officials and celebrities, lure the public to click on the advertisements and direct them to suspicious transaction platforms.
The Bank reminds customers to be vigilant against possible scams:
• When customers see financial news, reports or advertisements on celebrities making successful investment, verify their authenticity. Do not click on the reports, advertisements or embedded hyperlinks;
• Please carefully protect your personal information. Do not disclose your personal information and passwords, including e-banking account information, credit card details or SMS one-time passwords;
• Do not open email, attachments or click on the hyperlink from unknown sources. In case of doubt, please stop the operation and do not input any data. Please close the window and contact the Bank immediately;
• Do not input any information into unknown mobile applications or websites;
• Check for spelling mistakes, invalid hyperlinks or faulty grammar which are typical for fake investment websites;
• If the company claiming to be an “investment company” collects investment capital through personal bank account or e-wallet, please stay alert against possible scams;
• If customers have logged in to the aforesaid fraudulent websites and provided personal information, please immediately contact the Bank’s Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection), and contact the Police. If customers have provided any password, please change the password immediately.
Please refer to the following websites for Police anti-deception information:
https://www.adcc.gov.hk/en-hk/anti-deception-month-detail-05.html
https://www.adcc.gov.hk/en-hk/alerts-detail/alerts-1541618242942144513.html
https://cyberdefender.hk/en-us/investment_fraud/
BOCHK would like to remind customers to stay vigilant to protect their own interests.
Through telemarketing or social media platforms, criminal syndicates would offer the benefit of making quick money and lure customers into selling or lending their bank accounts, or use customers’ personal credentials to open bank accounts. The syndicate will then use these ‘stooge accounts’ to collect and launder fraudulent payments or other crime proceeds.
BOCHK urges customers not to sell or lend their accounts to others as these may be abused for unlawful purposes and you may expose yourself to the risk of committing money laundering offences of which the maximum penalty is imprisonment for 14 years and a fine of HK$5 million.
Please refer to relevant webpage of the Hong Kong Monetary Authority for more details: https://www.hkma.gov.hk/eng/smart-consumers/dont-lend-sell-your-account/
The statements and advices of currency linked investments will automatically switch to electronic versions and will not be sent by post if customer has successfully registered the investment product’s e-Statement Service on or after 21 November, 2021. Customers may unsubscribe the e-Statement Service via the Bank’s mobile banking or internet banking and register the physical form of investments product’s statements and advices.
The above products and services are subject to the terms and conditions.
For enquiries, please contact us via Online Chat or call our Customer Service Hotline (852) 3988 2388 / Private Banking Customer Service Hotline (852) 3982 6988.
The Bank reminds customers to take below reasonable steps and measures to keep your passwords and cheques secure and secret in order to prevent fraud:
• destroy the original printed copy of the passwords.
• do not allow anyone else to use your passwords.
• do not write down or record the passwords without disguising it, especially do not keep the passwords with other bank documents.
• regularly change passwords, avoid using birthdays or phone numbers as passwords.
• do not reuse the same password for login or authentication upon different accounts and/or online platforms.
• keep your cheque books secure and in the drawer or locker under lock. The key should not be kept in place where others can be obtained.
• report the loss of any signed cheques, blank cheques or cheque books as soon as possible, so that the cheques may be stopped before it has been presented for payment.
• cheques should not be pre-signed in blank.
• customers may also be held liable for all losses if they have acted with gross negligence, this may include cases where:
- customers knowingly allow the use by others of their passwords or cheque books;
- reasonable steps and measures have not been taken to keep the passwords or cheque books secure;
- customers knowingly allow the use by third-party mobile applications of their passwords, or entering their passwords in third-party mobile applications, resulting in the lost or stolen of their passwords;
- customers did not inform the bank as soon as reasonably practicable after they find or believe that their passwords or cheque books have been lost or stolen, or that unauthorized transactions have been conducted over their accounts.
• If customers’ bank account information, including passwords and cheques, was lost or suspected to be stolen, please contact Customer Service Hotline at 3988 2388 and change the passwords immediately.
BOCHK will update the fraud alerts on the Bank’s website from time to time. For details, please visit
www.bochk.com/en/aboutus/fraudalert.html. For more security information about BOCHK’s electronic banking services, please visit
www.bochk.com/en/security.html. For more security information about BOC Card, please visit www.bochk.com/en/more/ boccard/card_security.html.
Fraud Prevention Advice related to Consumption Vouchers
• Please stay alert when you register for Consumption Voucher Account. You should carefully verify your registration details including the Specific Identifier for registration to ensure that consumption vouchers will be disbursed to the account designated by you correctly;
• Do not disclose to strangers your personal information, including your names, HKID card numbers, bank account numbers, online and mobile banking accounts and PIN codes, and BoC Pay password;
• If you discover fraudulent use of your identity for registration, please call BOCHK hotline (telephone number: (852) 3988 1822) and notify the Consumption Voucher Scheme Secretariat by calling the Scheme hotline (telephone number: (852) 185000);
• Please check your BoC Pay transaction records made by consumption vouchers, and keep the relevant purchase receipts issued by the merchants. Should there be any subsequent trade dispute, receipts would assist in the negotiation with the merchants;
• Please note that consumption vouchers must be used at local retail, catering and service outlets, including retail stores and their online platforms; For more information about the consumption vouchers scheme, please visit www.consumptionvoucher.gov.hk;
• Please be reminded that merchants should not collect any additional fee or set a minimum charge from customers who pay with consumption vouchers, and that consumption vouchers cannot be used for encashment.
Other Fraud Prevention Advice
BOCHK reiterates that it would not ask for sensitive personal information such as bank account details, Internet Banking usernames, login passwords, one-time passwords or credit card numbers through phone calls, hyperlinks, QR codes or attachments embedded in emails or SMS messages. Please be vigilant against possible scams:
• Carefully protect your personal information. Do not disclose your personal information and passwords, including the SMS one-time passwords;
• Do not open email, attachment or click on the hyperlink from unknown sources. Do not download/install unknown mobile application, or input any information into unknown mobile application or website. In case of doubt, stop the operation and do not input any data; close the window / application and contact the Bank immediately;
• If you have received any email or SMS message on suspicious binding or use of Mobile Payment Services or e-banking, please contact the Police and the Bank immediately;
• If you receive suspicious call purporting to be the Bank’s staff, please stay calm and end the conversation immediately. Please call the Bank’s Customer Service Hotline at (852) 3988 2388 (press 8 after language selection) directly for verification of the caller’s identity;
• If you have logged into fraudulent websites and provided personal information, or have provided personal information to suspicious caller, please call the Bank’s Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection) immediately, and report to the Police. If you have disclosed any password, please change it immediately.
BOCHK will update the fraud alerts on the Bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about BOCHK’s electronic banking services, please visit www.bochk.com/en/security.html.
Please be informed that Securities and Futures Commission (“SFC”) will launch and implement the investor identification regime (“HKIDR”) and the over the-counter securities transaction reporting regime (“OTCR”) in the second half of 2022 and in the first half of 2023 respectively (collectively, “the reporting regime”) ^.
Under the reporting regime, the Bank and its related brokers (“the Brokers”) will assign a unique Broker-Client Assigned Number (“BCAN”) to each client so as to enable to provide to the Stock Exchange of Hong Kong (“SEHK”) together with their Client Identification Data (“CID”), including client’s Full Name, ID Issuing Country/Region or Jurisdiction, ID Type & ID Number shown in the identification document for processing their securities orders. The Bank and the Brokers will submit client’s BCAN with their securities order or share withdraw/deposit instruction to the SEHK and/or SFC for reporting.
For individual clients, sole proprietorship and partnership (collectively, “the relevant clients”), as the abovementioned procedures involve the collection, storage, processing, usage, disclosure and transfer of personal data relating to the relevant clients, the Bank should obtain relevant clients’ written consents in relation to this matter. If the relevant clients have not provided this consent, they will not be allowed to buy, transfers of shares or deposits of physical certificates into the accounts but will only be allowed to sell, transfer out or withdraw their existing holdings of securities, if any, until they do so.
According to the rules and requirements of SEHK and the SFC, clients should know and understand the list of priority of the identity documents and provide an identity document required under the list (if not already provided) or updated identity document information, as appropriate, for complying with the requirements of HKIDR and OTCR. CID of clients should be collected from the identity document which is first mentioned in the list below save that where the clients do not hold such document, the next mentioned document should be used and so forth:
(i) For an individual client’s order of priority: (1) HKID card; (2) national identification document; (3) passport); (Note: Exit-entry Permit for Travelling to and from Hong Kong and Macao, Permit for Proceeding to Hong Kong and Macao and HKSAR Document of Identity for Visa Purposes are not accepted)
(ii) For a corporate client’s order of priority: (1) legal entity identifier “LEI” registration document; (2) certificate of incorporation; (3) business registration certificate; (4) other equivalent documents;
(iii) For a client that is a trust: the trustee’s information as in (i) or (ii) (as the case may be). However in the case of a trust which is an investment fund, CID of the asset management company or the individual fund, as appropriate, which has opened a trading account with the relevant licensed or registered person should be obtained.
Clients should confirm that all information (including CID) given to the Bank and/or the Brokers for the purpose of their accounts and every transaction is valid, true, complete, accurate and up-to-date. Clients should promptly notify the Bank of any material change to their CID or other information, and/or higher priority change of their identity document.
From 29 May onwards, for qualified single-name or joint-name clients# who had registered for the Bank’s Mobile Banking or Internet Banking Service, please log into Mobile Banking or Internet Banking to read the “Personal Information/Other Client Information Collection Statement concerning investor identification regime at trading level for the securities market in Hong Kong” (“Collection Statement”) carefully and provide consent to the Bank as soon as possible. Alternatively, relevant clients can visit any branches of the Bank for arrangement. Relevant clients may send written notice to the Bank at any time thereafter if they wish to withdraw the consent.
For relevant clients, if the Bank does not receive the relevant clients’ consent prior to the implementation date of the reporting regime, then the Bank can only accept sell orders or shares withdrawal instructions from such clients.
For enquiries, please contact us at 3988 2388.
Remarks:
^ The exact launch dates are to be announced by the SFC. For details, please refer to SFC website.
# This Consent Form is applicable to all securities accounts under the name of the relevant clients (including but not limited to joint accounts). For joint accounts, all the relevant clients in a joint relationship have to provide their own consents in order to effect buy orders or trades, or transfers of shares or deposits of physical certificates into the accounts. For sole proprietorship and partnership, consent forms must be submitted separately from personal accounts.
- The consent shall take effect within 2 trading days after the relevant clients’ consent has been properly received by the Bank.
- Should there be any inconsistency between the English and Chinese versions, the Chinese version shall prevail.
Please refer to the following website hyperlinks for Police anti-deception information and education video:
https://www.adcc.gov.hk/en-hk/alerts-detail/alerts-1509000900093759490.html
https://www.adcc.gov.hk/en-hk/alerts-detail/alerts-1504047794545315842.html
https://www.adcc.gov.hk/en-hk/video-detail/video-1490531498432221185.html
Section
Service Hours for Precious Metal/FX Margin Trading via Internet Banking
Updates
• The heading of the section will be updated from "Service Hours for Precious Metal/FX Margin Trading via Internet Banking" to "Service Hours for Precious Metal/FX Margin Trading via Internet/Mobile Banking"
• Point 5 of “Notes” will be deleted.
Notes:
5. Margin transfer that involves foreign exchange and margin exchange services are not available on Saturdays which a Black Rainstorm Warning Signal or Typhoon Signal No. 8 is hoisted. However, such services will still be available if the Black Rainstorm Warning Signal is issued at or after 08:30 (subject to further notice in special cases).
* You may login our internet banking to download the《Instruction - Precious Metal/FX Margin》from the section "Product Details" under the heading of "Precious Metal/ FX Margin"
Please call our Customer Service Hotline (852) 3669 3668 should you have any question.
The above products and services are subject to terms and conditions.
For enquiries, please contact us via Online Chat or call our Customer Service Hotline: (852) 3988 2388 / Private Banking Customer Service Hotline: (852) 3982 6988.
Thank you for choosing “Wealth Portfolio Financing” Overdraft Facility / General Banking Facilities (secured by shares) Service (the “Services”) of Bank of China (Hong Kong) Limited (the “Bank”)
In order to comply with the regulatory requirement, the Bank will make the following adjustments in respect of the eligible loanable securities for the Services, which will become effective from and on 14 April 2022 (the “Effective Date”):
Share Code/ Share Name |
Loan Ratios |
|
Securities deposited in the charged securities account or being charged to the Bank before the Effective Date |
Securities deposited in the charged securities account (whether they are newly purchased or transferred into the said account) on or after the Effective Date |
|
3988/ Bank of China Limited |
60% (Unchanged) |
0% |
In light of the aforesaid change, any securities holdings of 3988/Bank of China Limited deposited in the charged securities account (whether they are newly purchased or transferred into the said account) on or after the Effective Date are not being charged to the Bank. The securities holdings of 3988/Bank of China Limited deposited in the charged securities account or being charged to the Bank before the Effective Date shall remain charged to the Bank.
Please note that the above adjustments may involve the adjustment of loanable shares, and/or loan ratios, and it may affect the total facility/loan limit of your “Wealth Portfolio Financing” Overdraft Facility and/or General Banking Facilities (secured by shares). You may be, amongst others, demanded to make additional payment to settle the excess facility/loan amount within a very short period when the actual outstanding facility/loan of your “Wealth Portfolio Financing” Overdraft Facility and/or General Banking Facilities (secured by shares) exceeds the total facility/loan limit at any relevant time. If the additional payments are not made within the Bank’s prescribed period, any or all of the charged securities in your “Wealth Portfolio Financing” Overdraft Facility and/or General Banking Facilities (secured by shares) will be sold without prior notice.
For the avoidance of doubt, the terms and conditions of the relevant facilities/ loans apply and nothing shall prejudice the Bank’s rights under those terms and conditions. The Bank reserves the right to amend the loanable securities list and the loan ratios without prior notice.
Please visit the Bank’s official website for the latest eligible list of securities for the Services and the loan ratios.
Should you have any enquiry, please visit any of our branches or call our customer services hotline (852) 3988 2388.
Please refer to the following website for Police anti-deception information and education videos:-
https://www.adcc.gov.hk/en-hk/anti-deception-month.html
Bank of China (Hong Kong) (“BOCHK”) would like to alert its customers and the general public to a phishing email purported to be sent by BOCHK, with email address as follows:
privatebanking @bochk-invest.com
The phishing email intends to swindle customers out of money. BOCHK declares that it has no connection with this phishing email. Meanwhile, the case has been reported to the Hong Kong Monetary Authority and the Hong Kong Police Force.
BOCHK advises its customers to verify any emails that claim to be sent from BOCHK. Please delete suspicious emails and attachments immediately without opening them. Customers who have received the aforesaid phishing email and made payments or provided personal information should immediately contact BOCHK Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection).
Don’t lend your account to anyone to launder money
BOCHK would like to remind customers to stay vigilant to protect their own interests.
Through telemarketing or social media platforms, criminal syndicates would offer the benefit of making quick money and lure you into selling or lending your accounts, or use your personal credentials to open accounts. The syndicate will then use these “stooge accounts” to receive/launder fraudulent payments or other crime proceeds.
BOCHK urges customers not to sell or lend their accounts to others as these may be abused for unlawful purposes and you may expose yourself to the risk of committing money laundering offences of which the maximum penalty is imprisonment for 14 years and a fine of HK$5 million.
Please refer to relevant webpage of the Hong Kong Monetary Authority:
https://www.hkma.gov.hk/eng/smart-consumers/dont-lend-sell-your-account/
The “Notice of IPO Financing Repayment” advice also provide a new electronic advice service. This notice will automatically switch to eAdvice and will not send by post if customer has been registered securities eStatement service.
The above products and services are subject to the terms and conditions.
For enquiries, please contact us via Online Chat or call our Customer Service Hotline (852) 3988 2388.
Through telemarketing or social media platforms, criminal syndicates would offer the benefit of making quick money and lure customers into selling or lending their bank accounts, or use customers’ personal credentials to open bank accounts. The syndicate will then use these ‘stooge accounts’ to collect and launder fraudulent payments or other crime proceeds.
BOCHK urges customers not to sell or lend their bank accounts/ personal credentials to third parties as these could be used for unlawful purposes. Otherwise, you may expose yourself to the risk of committing the offence of money laundering, and could face a maximum penalty of a HK$ 5 million fine and 14 years’ imprisonment upon conviction.
These fraudulent messages and calls claimed to come from BOCHK or BOC Credit Card Centre staff members, asking customers to pick up a document, settle an outstanding payment of their mainland credit cards or offer feedback on certain loan service and etc., with the intention to steal customers’ personal data and bank account information. BOCHK declares that it has no connection with the aforesaid fraudulent WhatsApp messages and WhatsApp calls. Meanwhile, the cases have been reported to the Hong Kong Monetary Authority and the Hong Kong Police Force.
BOCHK reiterates that it would not ask customers to provide personal data such as bank account details, Internet Banking usernames, and login passwords etc. via WhatsApp messages and WhatsApp calls, nor would the bank inform customers that their accounts are in abnormal status and ask customers to input any data in the process.
When conducting transactions through electronic channels, customers are advised to access their Internet Banking or Mobile Banking accounts by typing the website address of BOCHK (www.bochk.com) directly into the browser address bar, or through the BOCHK Mobile Application downloaded from official App stores or reliable sources. Customers should not access such accounts or provide personal information (including passwords) through hyperlinks, QR codes or attachments embedded in SMS messages, e-mails or on websites. BOCHK will update the fraud alerts on the bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about BOCHK’s electronic banking services, please visit www.bochk.com/en/security.html.
Any customers who suspect that they have been deceived should immediately contact BOCHK Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection), and the Hong Kong Police Force.
Customers are reminded to be vigilant against possible scams:
• Do not download mobile applications from unknown sources.
• Do not open hyperlinks or attachments embedded in unknown emails or SMS messages.
• Do not disclose your personal and banking information to third parties.
BOCHK：
• would not ask for sensitive personal information such as bank account details, Internet Banking usernames, login passwords, one-time passwords or credit card numbers through phone calls, phone voice messages, or hyperlinks, QR codes or attachments embedded in emails or SMS messages.
Don't share bank account
Don't share bank password
Should you have any query, please call BOCHK’s Customer Service Hotline at (852) 3988 2388 or the Police's "Anti-Scam Helpline" 18222
https: // boc-hk-secure.com
The phishing SMS message and fraudulent website intend to steal customers’ information, including Internet Banking number/username and Internet Banking password. BOCHK declares that it has no connection with the phishing SMS message and fraudulent website. Meanwhile, the case has been reported to the Hong Kong Monetary Authority and the Hong Kong Police Force.
When conducting transactions through electronic channels, customers are advised to access their Internet Banking or Mobile Banking accounts by typing the website address of BOCHK (www.bochk.com) directly into the browser address bar, or through the BOCHK Mobile Application downloaded from official App stores or reliable sources. Customers should not access such accounts or provide personal information (including passwords) through hyperlinks, QR codes or attachments embedded in SMS messages, e-mails or on websites. BOCHK will update the fraud alerts on the bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about BOCHK’s electronic banking services, please visit www.bochk.com/en/security.html.
Anyone who has logged into the aforesaid fraudulent website and provided their information should immediately contact BOCHK Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection).
https: // secure-boc-cn.com
The phishing SMS message and fraudulent website intend to steal customers’ information, including Internet Banking number/username and Internet Banking password. BOCHK declares that it has no connection with the phishing SMS message and fraudulent website. Meanwhile, the case has been reported to the Hong Kong Monetary Authority and the Hong Kong Police Force.
When conducting transactions through electronic channels, customers are advised to access their Internet Banking or Mobile Banking accounts by typing the website address of BOCHK (www.bochk.com) directly into the browser address bar, or through the BOCHK Mobile Application downloaded from official App stores or reliable sources. Customers should not access such accounts or provide personal information (including passwords) through hyperlinks, QR codes or attachments embedded in SMS messages, e-mails or on websites. BOCHK will update the fraud alerts on the bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about BOCHK’s electronic banking services, please visit www.bochk.com/en/security.html.
Anyone who has logged into the aforesaid fraudulent website and provided their information should immediately contact BOCHK Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection).
BOCHK declares that it has no connection with any phishing email sent from the aforementioned email address. Meanwhile, the case has been reported to the Hong Kong Monetary Authority and the Hong Kong Police Force. BOCHK advises its customers to verify any email that claims to be sent from BOCHK.
Please delete suspicious emails and attachments immediately without opening them. Customers who have received the aforesaid phishing email and made payments or provided personal information should immediately contact BOCHK Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection).
BOCHK declares that it has no connection with any phishing email sent from the aforementioned email domain. Meanwhile, the case has been reported to the Hong Kong Monetary Authority and the Hong Kong Police Force.
BOCHK advises its customers to verify any emails that claim to be sent from BOCHK. Please delete suspicious emails and attachments immediately without opening them. Customers who have received the aforesaid phishing email and made payments or provided personal information should immediately contact BOCHK Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection).
https: // www .itslbochk.com
In an attempt to mislead customers, the fraudulent websites will appear under different domain names or with slight modifications or variations of the official BOCHK website address www.bochk.com by adding a combination of letters, numbers or symbols. The aforesaid phishing SMS messages and fraudulent websites intend to steal customers’ data, such as Internet Banking number/username, Internet Banking password and one-time password sent via SMS. BOCHK declares that it has no connection with the aforesaid phishing SMS messages and fraudulent websites. Meanwhile, the case has been reported to the Hong Kong Monetary Authority and the Hong Kong Police Force.
When conducting transactions through electronic channels, customers are advised to access their Internet Banking or Mobile Banking accounts by typing the website address of BOCHK (www.bochk.com) directly into the browser address bar, or through the BOCHK Mobile Application downloaded from official App stores or reliable sources. Customers should not access such accounts or provide personal information (including passwords) through hyperlinks, QR codes or attachments embedded in SMS messages, e-mails or on websites. BOCHK will update the fraud alerts on the bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about BOCHK’s electronic banking services, please visit www.bochk.com/en/security.html.
Anyone who has logged into the aforesaid fraudulent websites and provided their information should immediately contact BOCHK Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection).
https: // www .itsabochk.com
In an attempt to mislead customers, the fraudulent websites will appear under different domain names or with slight modifications or variations of the official BOCHK website address www.bochk.com by adding a combination of letters, numbers or symbols. The aforesaid phishing SMS messages and fraudulent websites intend to steal customers’ data, such as Internet Banking number/username, Internet Banking password and one-time password sent via SMS. BOCHK declares that it has no connection with the aforesaid phishing SMS messages and fraudulent websites. Meanwhile, the case has been reported to the Hong Kong Monetary Authority and the Hong Kong Police Force.
When conducting transactions through electronic channels, customers are advised to access their Internet Banking or Mobile Banking accounts by typing the website address of BOCHK (www.bochk.com) directly into the browser address bar, or through the BOCHK Mobile Application downloaded from official App stores or reliable sources. Customers should not access such accounts or provide personal information (including passwords) through hyperlinks, QR codes or attachments embedded in SMS messages, e-mails or on websites. BOCHK will update the fraud alerts on the bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about BOCHK’s electronic banking services, please visit www.bochk.com/en/security.html.
Anyone who has logged into the aforesaid fraudulent websites and provided their information should immediately contact BOCHK Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection).
https: // www .itsxbochk.com
In an attempt to mislead customers, the fraudulent websites will appear under different domain names or with slight modifications or variations of the official BOCHK website address www.bochk.com by adding a combination of letters, numbers or symbols. The aforesaid phishing SMS messages and fraudulent websites intend to steal customers’ data, such as Internet Banking number/username, Internet Banking password and one-time password sent via SMS. BOCHK declares that it has no connection with the aforesaid phishing SMS messages and fraudulent websites. Meanwhile, the case has been reported to the Hong Kong Monetary Authority and the Hong Kong Police Force.
When conducting transactions through electronic channels, customers are advised to access their Internet Banking or Mobile Banking accounts by typing the website address of BOCHK (www.bochk.com) directly into the browser address bar, or through the BOCHK Mobile Application downloaded from official App stores or reliable sources. Customers should not access such accounts or provide personal information (including passwords) through hyperlinks, QR codes or attachments embedded in SMS messages, e-mails or on websites. BOCHK will update the fraud alerts on the bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about BOCHK’s electronic banking services, please visit www.bochk.com/en/security.html.
Anyone who has logged into the aforesaid fraudulent websites and provided their information should immediately contact BOCHK Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection).
https: // www .itsnbochk.com
In an attempt to mislead customers, the fraudulent websites will appear under different domain names or with slight modifications or variations of the official BOCHK website address www.bochk.com by adding a combination of letters, numbers or symbols. The aforesaid phishing SMS messages and fraudulent websites intend to steal customers’ data, such as Internet Banking number/username, Internet Banking password and one-time password sent via SMS. BOCHK declares that it has no connection with the aforesaid phishing SMS messages and fraudulent websites. Meanwhile, the case has been reported to the Hong Kong Monetary Authority and the Hong Kong Police Force.
When conducting transactions through electronic channels, customers are advised to access their Internet Banking or Mobile Banking accounts by typing the website address of BOCHK (www.bochk.com) directly into the browser address bar, or through the BOCHK Mobile Application downloaded from official App stores or reliable sources. Customers should not access such accounts or provide personal information (including passwords) through hyperlinks, QR codes or attachments embedded in SMS messages, e-mails or on websites. BOCHK will update the fraud alerts on the bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about BOCHK’s electronic banking services, please visit www.bochk.com/en/security.html.
Anyone who has logged into the aforesaid fraudulent websites and provided their information should immediately contact BOCHK Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection).
https://www.itssbochk.com
https://www.itsobochk.com
In an attempt to mislead customers, the fraudulent websites will appear under different domain names or with slight modifications or variations of the official BOCHK website address www.bochk.com by adding a combination of letters, numbers or symbols. The aforesaid phishing SMS messages and fraudulent websites intend to steal customers’ data, such as Internet Banking number/username, Internet Banking password and one-time password sent via SMS. BOCHK declares that it has no connection with the aforesaid phishing SMS messages and fraudulent websites. Meanwhile, the case has been reported to the Hong Kong Monetary Authority and the Hong Kong Police Force.
When conducting transactions through electronic channels, customers are advised to access their Internet Banking or Mobile Banking accounts by typing the website address of BOCHK (www.bochk.com) directly into the browser address bar, or through the BOCHK Mobile Application downloaded from official App stores or reliable sources. Customers should not access such accounts or provide personal information (including passwords) through hyperlinks, QR codes or attachments embedded in SMS messages, e-mails or on websites. BOCHK will update the fraud alerts on the bank’s website from time to time. For details, please visit http://www.bochk.com/en/aboutus/fraudalert.html. For more security information about BOCHK’s electronic banking services, please visit http://www.bochk.com/en/security.html.
Anyone who has logged into the aforesaid fraudulent websites and provided their information should immediately contact BOCHK Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection).
Bank of China (Hong Kong) Limited (“BOCHK”) would like to alert its customers and the general public to the following fraudulent website.
http: // www.bankofchina100.com
The website claims itself “BOCHK Overseas Consulting”providing a series of services, such as bank account opening and company registration in Hong Kong and Singapore, auditing, overseas trademark registration and immigration, etc.
BOCHK hereby declares and clarifies that it has no connection with the aforesaid fraudulent website nor “BOCHK Overseas Consulting”. BOCHK has reported this to the Hong Kong Monetary Authority and the Hong Kong Police Force. Customers who suspect that they may have become victims of any fraudulent acts should immediately contact BOCHK at its customer hotline (852) 3988 2388 (press 3, # and 2 after language selection) and report the case to the Hong Kong Police Force.
Bank of China (Hong Kong) (“BOCHK”) would like to alert its customers and the general public to the following fraudulent website, which purported to be from BOCHK.
http: // www.hkxxwo.com / static / bb / index.html
The aforesaid fraudulent website intends to steal customers’ data, such as Internet Banking number/username, Internet Banking password, name, HKID card number, mobile phone number and verification code. BOCHK declares that it has no connection with the aforesaid fraudulent website. Meanwhile, the case has been reported to the Hong Kong Monetary Authority and the Hong Kong Police Force.
In an attempt to mislead customers, fraudulent websites will appear under different domain names or with slight modifications or variations of the official BOCHK website address www.bochk.com by adding a combination of letters, numbers or symbols. When conducting transactions through electronic channels, customers are advised to access their Internet Banking or Mobile Banking accounts by typing the website address of BOCHK (www.bochk.com) directly into the browser address bar, or through the BOCHK Mobile Application downloaded from official App stores or reliable sources. Customers should not access such accounts or provide personal information (including passwords) through hyperlinks, QR codes or attachments embedded in SMS messages, e-mails or on websites.
BOCHK will update the fraud alerts on the bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about BOCHK’s electronic banking services, please visit www.bochk.com/en/security.html.
Anyone who has logged into the aforesaid fraudulent website and provided their information should immediately contact BOCHK Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection).
https://www.bochkg.com
https://www.bochkj.com
https://www.bochkgd.com
https://www.bochkgj.com
https://www.bochkgk.com
https://www.bochkgo.com
https://www.bochkgu.com
In an attempt to mislead customers, the fraudulent websites will appear under different domain names or with slight modifications or variations of the official BOCHK website address www.bochk.com by adding a combination of letters, numbers or symbols. The aforesaid fraudulent websites intend to steal customers’ data, such as Internet Banking number/username, Internet Banking password and one-time password sent via SMS. BOCHK declares that it has no connection with the aforesaid fraudulent websites. Meanwhile, the case has been reported to the Hong Kong Monetary Authority and the Hong Kong Police Force.
When conducting transactions through electronic channels, customers are advised to access their Internet Banking or Mobile Banking accounts by typing the website address of BOCHK (www.bochk.com) directly into the browser address bar, or through the BOCHK Mobile Application downloaded from official App stores or reliable sources. Customers should not access such accounts or provide personal information (including passwords) through hyperlinks, QR codes or attachments embedded in SMS messages, e-mails or on websites. BOCHK will update the fraud alerts on the bank’s website from time to time. For details, please visit www.bochk.com/en/aboutus/fraudalert.html. For more security information about BOCHK’s electronic banking services, please visit www.bochk.com/en/security.html.
Anyone who has logged into the aforesaid fraudulent websites and provided their information should immediately contact BOCHK Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection).
In an attempt to mislead customer, the hyperlinks of these fake SMS messages and fraudulent websites will appear under different domain names or with slight modifications or variations of the official website address of the Bank www.bochk.com by adding a combination of letters, numbers or symbols to steal your information.
Some common signs of phishing SMS messages are listed below:
• The name of the sender or number shown in phishing SMS messages may be almost the same as the Bank’s name.
• It usually appears as an important notification from the Bank or request for personal information to verify your account details, such as notification for a huge amount of fund transfer or notification for a new security function activation, that you are required to click the hyperlink or open an attachment.
The Bank reminds customers to be vigilant against possible scams. The Bank reiterates that the Bank will not request customers to log in to Internet Banking or provide any personal information, including account number, Internet Banking number/username, Internet Banking password and SMS one-time password, through SMS, e-mails, hyperlinks on websites, QR codes or attachments, and will not contact you via pre-recorded voice messages. If you receive any suspicious SMS messages claiming to be sent by the Bank requesting you to click on the hyperlink and provide any personal information, please call the Bank immediately to verify the authenticity of the SMS messages. Also, please be reminded to stay vigilant to anything abnormal when logging in to Internet Banking. In case of doubt, please stop the operation and do not input any data. And you should close the window and contact the Bank immediately.
When conducting transactions through electronic channels, you are advised to access Internet Banking by typing the official website address of the Bank （www.bochk.com）directly into the browser address bar, or access Mobile Banking through the BOCHK Mobile Application downloaded from official App stores or reliable sources. The Bank will update the fraud alerts on the Bank’s website from time to time, please visit www.bochk.com/en/aboutus/fraudalert.html for details. For more security information about e-banking services, please visit www.bochk.com/en/security.html.
If you have logged in to the suspected fraudulent websites and provided your information, you should immediately contact the Bank’s Customer Service Hotline at (852) 3988 2388 (press 3, # and 2 after language selection).
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Online Security
How to protect your online transactions? Please click here.
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Credit Card Online Services Registration
If you are holding credit card account, you can register Online Services for credit card via this function.
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System Upgrade Schedule
Customer Service Hotline:
+852 3988 2388
